LMS Administrator

In coordination with members of the curriculum and academic teams and under the leadership of the Director of Academic Operations, the Learning Management System administrator is responsible for the maintenance and execution of the University’s learning management system (LMS), including the maintenance, evaluation, licensing, and training for any external tools or technologies within the online classroom, including the testing, evaluation, and support of tools. The LMS Administrator will also strategically manage, create and deliver training resources and help guides for students, faculty, and staff as needed, as well as continuously troubleshoot LMS issues and trends. The LMS Administrator leads the curriculum support specialists by providing guidance and support for daily activities, outcomes, and professional growth.

• Leads the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts;

• Creates and executes a long-term plan for learning management system growth and improvement;

• Manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training;

• Creates systems and workflows to ensure that all course resources are properly set up and available;

• Provides help resources and training for students, faculty, and staff including instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology, and documents relevant data about each external learning tool in a central repository.;

• Establishes and configures the LMS, including new courses;

• Utilizes project management to ensure successful development/implementation of course tools within the LMS, including building-level apps, and LTI configurations;

• Leads curriculum support specialists to ensure efficient and effective resolution to course problems and trends by creating and maintaining system and process workflows;

• Tracks usage of tools and the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trends;

• Establishes and maintains relationships with the University’s 24/7 Tech Support provider; Communicates with provider to address issues and trends via overseeing knowledge;

• Facilitates the escalation of and resolution for IT issues connected to the learning management system and/or external tools;

• Other duties as assigned.

• Skills:

• Experience with multiple external vendors and tools

• Background in instructional or educational technology

• Applications Administrator experience

• Experience managing a team of 2 or more

• Advanced proficiency with MS Office suite

• Troubleshooting

• Excellent Customer Service Skills

• Experience providing training to faculty, staff, and students

• Strong verbal and written communication

• Advanced proficiency integrating external tools into the learning management system (preference for Canvas experience)

• Advanced understanding of HTML/CSS

• Knowledge of LTI, API and OAuth

• Accountability

• Prioritize effectively

• Proactive Communication

• Problem Solving

• Professionalism

Competencies:

• Accountability

• Prioritizing

• Proactive Communication

• Problem Solving

• Professionalism

• Results-Driven

• Independence

• Teamwork

• Technologically Sav

• Innovation Orientation

Experience & Education Requirements:

• Master’s Degree in Education Technology or related field.

• Technical certifications or coursework related to LMS administration.

• Minimum 3 years of learning management system maintenance and administration in Canvas.

• Demonstrated ability to create systems and process that support the effective management of the LMS

• Minimum 3 years experience integrating tools and technologies

• Minimum 3 years of management or leadership experience

• Proven ability to effectively communicate with faculty, staff, and senior leaders.

Application Instructions:
Applications will be accepted until an appointment is made. Applications must include: resume; cover letter addressing interest and qualifications; names, addresses, phone numbers, and email addresses for three references. Applications will be held in confidence except for the individuals invited for campus interviews. All applications should be in Microsoft Word format. All applicants are required to complete a Conflict of Interest Disclosure and Conflict of Commitment Disclosure at the time of hire and on an ongoing basis.

Performance Assessment:
Performance assessments are required to help determine the candidate’s ability to perform the duties of the job. The performance assessment will test the candidate’s ability to apply the skills and competencies listed above.

Total Compensation:
CSU-Global offers employer contributions to medical, dental, group life, AD&D coverage, Wellness benefit and training & development opportunities. Additional employee paid benefits are available for vision, FSA, voluntary life, and voluntary AD&D coverage. CSU-Global also offers a 401a retirement account with a generous employer match, 100% tuition assistance for CSU-Global programs (Bachelor’s and Master’s degrees), paid sick time, paid vacation time, 10 holidays per year and the potential to work remotely. CSU-Global employees are state employees and have access to the Colorado State Employee Assistance Program (C-SEAP) resources.

Additional Information: The successful candidate must pass a background check.

EEO:
Colorado State University System is an equal opportunity/affirmative action employer and complies with all Federal and Colorado State laws, regulations, and executive orders regarding affirmative action requirements. In order to assist Colorado State University System in meeting its affirmative action responsibilities, ethnic minorities, women, and other protected class members are encouraged to apply and to also identify themselves.