Manager of Information Technology

The Manager of Information Technology develops, implements, and supports technology plans including the development and maintenance of mission-critical systems and technology infrastructure, disaster recovery and business continuity, and appropriate enhancement of technology-based solutions in all areas of the school. Leading a small team of IT professionals, the Manager of Information Technology is a hands-on professional and provides a high level of user support for all academic and administrative technology needs in a timely and friendly manner. The successful candidate will be a well-organized, solution oriented and systematic problem-solver, with a proven ability to communicate ideas, and develop strong relationships within our community.

Responsibilities:

System Support and Management

• Oversee and maintain the schools wired and wireless network infrastructure ensuring maximum availability of information systems throughout the school
• Monitor, maintain, upgrade and troubleshoot the school’s networks including physical devices (i.e., network switches, hubs and routers), wire and fiber optic cabling, etc.
• Oversee, monitor, configure, maintain, upgrade and troubleshoot all school network servers and services
• Evaluate network level hardware and software upgrades, organize and oversee their implementation and monitor network performance
• Accountable for the continued availability, security and integrity of mission-critical systems
• Accountable for delivery of all IT services and assets throughout the school including software architecture, business and systems analysis, and IT systems and processes
• Establish and implement an enterprise backup and archive policy for the school including servers, workstations, telephone system, and other technologies
• Oversee telephone system integrity and implement changes for improved communication
• Assess and proactively manage risk related to information systems at the school
• Work with vendors and suppliers to ensure new and existing technologies meet the school’s needs, and resolve any issues that may arise
• Provide infrastructure software support, programming and troubleshooting as required
• Troubleshoot, maintain, upgrade and repair computers and related equipment
• Oversee and monitor the printing systems

Leadership

• Work with senior management to develop a comprehensive plan for technology services within the school
• Provide advice and research on issues related to information technology, information systems, and the deployment of new initiatives
• Support technology processes and initiatives within the school such as report cards, financial reporting, student record keeping, and student/parent communication platforms
• Oversee the Helpdesk function, lend support and ensure accurate and timely resolution of tickets
• Monitor user support issues, identify patterns, systemic problems and implement actions to improve system usage
• Educate and support students, staff and faculty in the use of school technology; encourage and facilitate positive end-user behaviour
• Manage and oversee contractors and additional technology support staff, as required

Administration and Other Duties

• Establish security policies and procedures to protect the data assets of the school, and to comply with applicable privacy legislation
• Develop and review policies related to computer and network security, the use of and access to data and electronic communications, and the use of new and emerging technologies
• Plan for the replacement of computers and related equipment in a manner that maximizes the return on investment while minimizing expenditures on repairs and maintenance of old and outdated equipment
• Ensure timely and accurate inventory records for all technology equipment and software
• Keep informed of developments in information technology and educational applications of technology
• Contribute to annual budgeting forecasts regarding technology; monitor and control all department expenses
• Ensure compliance with licensing agreements and contracts for all network software and technology related systems
• Develop and maintain a collaborative working relationship with users, vendors, and the ISABC IT group
• Other duties as assigned

Qualifications:

Education:

• Bachelor’s degree in Computer Science or Engineering, or an equivalent combination of education, training and experience.

Experience:

• Minimum five years experience in a similar IT management role
• Minimum five years managing a team and/or department
• Experience with relational databases, in particular FileMakerPro
• Experience with Active Directory management and PowerShell programming, preferred
• Extensive Apple product troubleshooting experience
• Strong knowledge of Mac OS X 10.6 through 10.11
• Familiarity with Windows server and Linux (Debian/Ubuntu), preferred
• Familiarity with virtualization using VMware ESXi (vSphere), preferred
• Familiarity with enterprise Wi-Fi setup and management, preferred
• Experience with layer 3 network switch management such as HP Procurve or similar
• Experience and understanding of the International Baccalaureate from JK-grade 12 (PYP, MYP, and DP) would be a strong asset.

Knowledge and Skills:

• Excellent interpersonal skills to deal with staff, teachers, suppliers and technical representatives.
• Excellent oral and written communication skills.
• Comprehensive knowledge of business and technology trends and capabilities.
• Ability to set goals and manage multiple projects and initiatives.
• Strong knowledge of project management principles including planning, scheduling and execution of short and long-term projects.
• Strong knowledge of networks, server administration and systems.
• Familiarity with various hardware equipment (i.e., projectors, digital cameras, printers etc.).
• Ability to manage a highly demanding workload and prioritize effectively.
• Ability to successfully juggle multiple projects and deadlines in the face of constant interruptions.
• Excellent team player with the ability to work with all levels of management and staff.
• Ability to convey technical issues to non-technical people.
• Ability to handle pressure and stressful situations in an appropriate manner.
• Strong analytical and problem solving skills.
• Exceptional attention to detail.
• Physical ability to move computers, printers and other equipment.

GNS offers a competitive compensation package including extended benefits and a tuition discount plan.Please submit a cover letter and resume to Kim Holmes, HR Manager at careers@mygns.ca .This position will remain open until filled.