Manager, IT Center of Excellence Operations

Oversees and manages the organization, administration, periodic review, planning, development and general effectiveness of IT Guided Pathways.  Responsible for overall performance of IT Guided Pathways implementation including the alignment of academic and workforce programs and certificates.

ESSENTIAL FUNCTIONS 

• Oversees and manages the IT Guided Pathways utilizing the national best practices
• Responsible for the implementation and effectiveness of Guided Pathways using the Completion by Design Framework that measures KPIs

• Establishes metrics and dashboard for Guided Pathways that measure student interest, student enrollment (entry), progression, and completion

• Manages and coordinates resources and partnerships within and across markets

• Supervises, coaches, and assesses the performance of assigned staff

• Coordinates the development and evolution of industry standard curriculum 

• Develops and maintains effective communication with prospective applicants, current students, employers, and all funding partners 

• Participates in advisory committee meetings representing the interest of the program 

• Conducts marketing initiatives for the program to include recruitment, internships, industry partnering at the local and regional level

• Provides input for assessment of curriculum, instruction, and student experience 

• Performs other duties as assigned

Qualifications:

REQUIRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Bachelor’s degree in a related field

  • Significant related experience may substitute for education

• Minimum of five years of demonstrated experience in an IT programming environment  

• Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department

   

KNOWLEDGE, SKILLS and ABILITIES

• Possess commitment to Innovative programs that will build the IT workforce in the region 

• Ability and willingness to apply current industry trends to educational programming

• Ability to effectively complete work assignments independently

• Ability to be creative and exercise initiative 

• Possess excellent written, verbal and interpersonal communication skills

• Possess strong organizational and time-management skills

• Works accurately with great attention to detail

• Ability to adjust to changing priorities and respond appropriately to deadlines

• Proven leadership skills and the ability to promote collaboration, foster a team environment and involve all stakeholders in decision-making processes

• Demonstrated Intermediate-level proficiency with Microsoft: Outlook, Word, Excel, and PowerPoint

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity

• Ability to develop and maintain relationships with key contacts to enhance work flow and quality

• Possess sensitivity to respond appropriately to the needs of a diverse population
   

CRITICAL COMPETENCIES

• Quality of Work

• Communication

• Continuous Improvement

VERY IMPORTANT COMPETENCIES

• Collaboration

• Service Focus

IMPORTANT COMPETENCIES

• Adaptability

• Time Utilization

PERFERRED QUALIFICATIONS

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated product or project management experience 

• Demonstrated experience with collaboration between internal and external partnerships 

• Demonstrated experience or working knowledge of Workforce training

• Demonstrated experience or working knowledge of academic systems

KNOWLEDGE, SKILLS and ABILITIES

• Ability to adapt and respond quickly to the changing needs of the organization and its internal and external constituents

• Ability to identify and adapt program and workflow to accommodate developing needs.