Manager, Technology

Job Type: Officer of Administration

Bargaining Unit:

Regular/Temporary: Regular

End Date if Temporary:

Hours Per Week: 35

Salary Range:

Position Summary

Reporting to the Associate Director, Technology, the Manager provides technical support to the Office of the President, including maintenance, installation and repair of networked computers, peripherals, wireless devices, and equipment.  The Manager also contributes to ongoing evaluation of Office of the President technology equipment, systems, and needs. 

Responsibilities

• Services computers, wireless devices, peripherals, and related technology equipment for all Office of the President staff.  Must be available off-hours to address technical issues directly related to the President’s activities.

• Installs and configures hardware and software, operating systems, and applications. Sets-up new users’ accounts and profiles. Performs routine maintenance and software upgrades, and appropriate imaging and back up records, for peripheral devices.

• Provides comprehensive research summaries and updates, on a regular basis, regarding purchasing recommendations, pending operating system upgrades, planned service, and/or issues that may affect Office of the President users. Supports the roll-out of new hardware, software, and applications.

• Provides logistical planning and support for technology needs for international travel undertaken by Office of the President staff.

• Tracks technology related requests and maintenance through to completion in internal office database, ensuring accuracy and detail of all tickets. Ensures that physical inventory levels are monitored and replenished as needed.

• Responds in a comprehensive, professional, and timely manner to all service requests, conferring with the Associate Director, Technology regarding prioritization of multiple demands.

• Authors, updates, and contributes to detailed procedural and inventory documentation, and ad hoc reports as requested.

• Working with Technology team, develops and provides basic technology training for Office of the President staff.

• Regularly and proactively interfaces with all members of the Office of the President staff, outside vendors, CUIT, and other units to ensure a smooth and functioning workflow.

• Performs other duties as assigned.

Minimum Qualifications

• Bachelor's degree or its equivalent required. Minimum of two years of related experience.

• Ability to conduct research into a wide range of computing issues as required. Knowledge of basic computer hardware and experience with operating systems including Apple OS X, iOS and Windows are necessary.

• Must thrive in a team-oriented, collaborative environment. Must demonstrate working knowledge of a range of diagnostic utilities and exhibit an ability to absorb and retain information quickly and present ideas in user-friendly language.

• Must be customer service oriented, highly self-motivated and directed, exhibit keen attention to detail, demonstrate proven analytical and problem-solving abilities, and have exceptional written and oral communication skills. Ability to effectively prioritize and execute tasks in a high-pressure, deadline-oriented environment is necessary.

• Confidentiality and discretion are required.

Preferred Qualifications

• Two years of related application and technology support experience preferred.