Manager, Technology & Learning

The Manager, Technology & Learning works closely with the Director of Client Services to lead a University-wide strategic vision for technology and learning. This position partners with academic leadership and faculty to promote learning technology best practices to improve the quality of education at Pepperdine University.

Duties

• ADMINISTRATION & LEADERSHIP - Provide strong leadership to the Technology and Learning team (TechLearn). Manage the university-wide learning tool vendor relationships and systems; provide high-quality services at optimal cost to colleagues. Manage associated expenses within scope of departmental budget. Set measurable departmental goals and objectives, review the goals and objectives of these areas, and align teams and projects with the strategic goals of Client Services, Information Technology (IT), and the University. Empower staff to take ownership of duties, projects, and problems; to work collaboratively in flexible teams with strong camaraderie; to provide excellent, compassionate customer service; to gather and analyze metrics for team and area success; to work with high integrity to maintain the trust of the University community; to manage time, information, and resources responsibly for excellent stewardship and productivity. Meet regularly with team to gather work statuses. Document and discuss work progress and obstacles. Provide advice, guidance, encouragement, and constructive feedback. Recognize and reward associates commensurate with performance. - Review, approve, and/or submit regular paperwork and processes, such as bi-weekly or monthly timesheets, financial activities, supervisory status updates, assessments for mid-year and annual review processes, and other routine IT and University practices for self and staff. Serve on various committees, internal and external to the Information Technology department.

• COMMUNICATION & RELATIONSHIPS - Cultivate strong partnerships with school leadership, IT colleagues, support teams, vendors, and other colleagues and constituents to further the academic mission of Pepperdine. Working with IT leadership, actively promote and educate the community on current and future strategic and academic IT tools and services. Partner and consult with the Technology and Learning Faculty Steering Committee to assess institutional needs; to align services, policies, and guidelines with instructional technology initiatives; and to review and revise the vision for learning technologies at Pepperdine based on its academic goals and mission. Partner with school and department leadership to promote, encourage, or mandate participation in faculty professional development classes, programs, or orientations; expand awareness and usage of existing resources and services. Partner with IT Communications and marketing colleagues in schools and departments to develop, launch, and measure the effectiveness of promotional campaigns through various mediums (creative displays, website, email, social media, special communication channels, announcements in meetings/events, informational workshops/events, etc.). Showcase effective examples of technology and learning and promote the good work of Pepperdine University at conferences and in journals.

• RESEARCH & ANALYSIS - Meet and partner with stakeholders to understand their instructional practices and needs. Regularly review annual IT surveys (e.g. IT Technology Survey, ECAR, or other assessments) for additional community feedback on faculty professional development and learning tool satisfaction. Research advances in course development, instructional design, pedagogical practices, and learning technologies. Identify appropriate metrics and launch assessments to evaluate the success of professional development programs, direct consultation, self-help materials, and other service offerings.

• FACULTY DEVELOPMENT & SUPPORT - Produce, schedule, promote, and hold faculty professional development workshops, one-on-one consultations, webinars, bi-annual conferences, and other activities to support the academic mission. Develop detailed support documentation and training materials including web, print, and other media. Work in conjunction with the Technology and Learning team to oversee aspects of instructional technology for undergraduate and graduate school success; oversee implementation of new programs as related to instructional technology; work with directors and managers of Client Services to support and develop strategic instructional plans for the university.

• COLLABORATION - As needed or required: Provides backup support and assistance to other team members. Collaborates with co-workers and university colleagues on departmental, division-wide, and institutional projects. Shares process information and makes informal recommendations on how to improve processes and overall job execution within team/department.

• COMMITTEES - As needed or required: Serves on various committees within the Information Technology division. Participates in external university committees.

• DEVELOPMENT - As needed or required: Attends trainings, vendor presentations, user group meetings, conferences and seminars. Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.

• BEYOND JOB DUTIES - As needed or required: Volunteers to undertake tasks that stretch the employee's capabilities. Performs other related duties as assigned.

• UNIVERSITY MISSION - Understands and supports the Christian mission of the University. Upholds the University mission through team location atmosphere and work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Skills and Qualifications

Required: Bachelor's degree in related education/technical/business area or equivalent work experience. At least 3 years of relevant academic, technical, or business experience. Demonstrated experience managing a team. Demonstrated ability to launch and deliver projects and professional development programs on-time and within budget. Excellent customer service, well-organized, thorough, high initiative, and excellent communication and business relationship skills working with multiple audiences and stakeholders at a variety of levels and roles across the institution. Strong skills in learning management systems, plagiarism detection, and online collaboration tools (e.g. G Suite). Comfort with screen recording, video/image editing, office productivity suites, web content creation, web design (HTML/CSS), and/or knowledgebase platforms preferred.

Preferred: Master's or doctorate degree in related education, instructional design, or technical/business area. Five (5) or more years of academic, technical, or business training experience preferred. Preference toward individuals with extensive experience working with higher education institutions and faculty. Background in training, instructional design and/or education leadership. Background in topics and skills like accessibility, assessment, backward design, blended/hybrid/online course design, copyright/fair use, curricular development, flipped teaching, graphic design, and pedagogy/andragogy. Background with Sakai LMS, Turnitin, Zoom web conferencing, Camtasia/Snagit video and image capture, G Suite apps (Google Drive, Docs), Adobe Creative Suite (e.g. Photoshop, Illustrator), Microsoft Office (e.g. Word, Excel, PowerPoint), and Adobe Acrobat Pro. Experience with VoiceThread or ProctorTrack a plus.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a regular, exempt, 40 hour per week position.

Salary: Commensurate with experience