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Research Computing Services Manager

University of Michigan, MI
Job Level
Mid-level position
Post Date
10/04/2018
Job Category
Manager / Supervisor
Sector
  • Curriculum / Program
  • Information Technology
Job Status
Areas of Responsibility
  • Research
  • Services / Service Management
Link to Job Posting

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The College of Literature, Science, and the Arts (LSA) has an exciting management opportunity in support of research technology services. We are seeking a self-motivated, team-building, creative and analytical thinker with great communication skills to join the LSA Technology Services management team. This role will be responsible for developing research technology service strategy and implementation while leading a team dedicated to providing excellent research support in the College and in partnership with other University technology providers.  Cover letters must not exceed one page, resumes must not exceed two pages and succinctly convey qualifications for the role of interest. 

The incumbent will work with college leadership, internal and external technology teams, faculty, unit leadership, and other key stakeholders to establish and implement strategic research technology priorities within the College. The incumbent will lead the introduction of new or enhanced services and initiatives in partnership with peers in similar roles. Manages staff, workload, and resources to maximize efficiency and effectiveness in meeting objectives. 

Responsibilities*

Provide strategic leadership for the team. The incumbent will develop incentive models for service utilization, develop financial models for services, and apply new technologies and strategies as needed to optimize the service. 

Oversee the design, selection, development, testing, implementation, and maintenance of IT tools in conjunction with college and University-wide research support. Assure project deliverables are produced which meet the standards of the organization. Contribute to technical and project planning for the organization. Encourage staff engagement, building cross-functional teams, aligning with organizational changes, and inspire adoption and look for ways to improve operational processes, procedures, and standards. 

Provide operational leadership for the team. Oversee completion of service requests, special projects, and generally ensuring research needs of the College are met. 

Contribute to unit, college, and University IT strategic planning and project implementation initiatives. Serve as the team's leader in working with campus constituencies as it relates to a wide range of computing activities. 

Recruit, coach, and counsel employees for success, conduct performance reviews, develop salary planning proposals and assist employees with career development planning and training. 

Perform periodic special assignments for upper management. Remain current with industry trends. 

Required Qualifications*

  • Bachelor's degree in computer science, Business Administration, communications, or a related field and/or equivalent combination of education and experience. 

  • Experience translating technically complex information for non-specialists.

  • 8 years experience in serving in progressively responsible technical and administrative roles in a large/complex technical organization. 

  • 2 years management experience with proven ability to build and lead a team to exceed customer expectations and promote staff development.

  • Demonstrated strong, effective communication abilities and proven ability to lead project teams and meet customer expectations.

  • Demonstrated experience recruiting, hiring and engaging technical staff. 

  • Ability to implement process improvement and drive towards process adoption.

  • Proficient in utilizing word processing, spreadsheet, and database applications. 

Organizational Competencies

Requirements for this position are based largely on the UM Managerial Competencies model. Demonstrated proficiency in each of the seven competencies below is required, with candidates required to meet the majority of the items listed in each of the seven competencies.

Building Relationship / Interpersonal Skills

  • Respects diversity and values each person's contribution to the team.

  • Maintains agreed-upon levels of confidentiality.

  • Uses formal/informal networks to accomplish tasks and objectives.

  • Addresses and manages conflict. 

  • Offers constructive criticism and feedback in a positive fashion (e.g., honest, timely, non-attacking).

  • Develops and maintains constructive, cooperative working relationship with peers, co-workers and managers.

Creative Problem Solving / Strategic Thinking

  • Continually evaluates existing processes, products or services and uses creativity to improve upon them.

  • Anticipates problems, takes advance actions, solicits resources to solve them.

  • Builds a case for action; communicates decisions.

  • Involves others in the decision-making process.

  • Advocates strongly for new ideas, processes and/or service in order to increase efficiency, quality, and customer/client satisfaction.

  • Prepares organization/unit (through words and examples) to anticipate change.

Communication

  • Clearly gets point across verbally and in writing, with messages that have the desired effect.

  • Applies appropriate methods of communication (e.g., email, face-to-face, etc) to achieve desired results.

  • Listens attentively, asks clear and relevant questions (without interrupting); paraphrases what is said.

Development of Self and Others

  • Mentors staff: assigns special projects, authorizes rescheduling of work to accommodate development activities.

  • Makes self available to others to discuss work issues, sharing own knowledge and expertise.

  • Encourages giving and receiving accurate, specific, and regular feedback.

  • Encourages others (both supervisors and direct reports) to provide feedback to improve one’s own efficiency.

  • Recruits and selects high caliber people of diverse cultures, backgrounds and experience from both inside and outside of the Organization/Unit.

  • Delegates decisions that challenge others, and encourages others to exercise discretion and judgment.

Flexibility / Adaptability to Change

  • Develops action plans for change affecting a department or workgroup.

  • Champions change by articulating its positive effect.

  • Develops and implements new ways to accomplish work.

  • Advocates for changes that will enhance the work environment.

  • Determines organizational readiness for change and incorporates strategies into the change plan based on that assessment.

Leadership / Achievement Orientation

  • Demonstrates behaviors that are aligned with the values and ethics of the organization/unit; does what he or says is going to do.

  • Follows through on projects and tasks; ensures the quality of others work.

  • Sets and measures performance against goals and evaluates results.

  • Recognizes the achievement and contribution of others; Creates a culture where people excel. - Builds rapport and credibility with others to gain commitment.

  • Accomplishes objectives despite challenges and/or setbacks.

  • Remains calm; Provides a stabilizing influence during change and transition.

  • Creates a learning environment.

  • Promotes a diverse workforce.

Quality Service

  • Models customer service behaviors and attitudes.

  • Maintains clear communication with customer regarding mutual expectations.

  • Demonstrates the ability to see issues from customer's perspective.

  • Takes personal responsibility for resolving customer issues.

  • Makes self-available to assist others who are serving customers, especially in critical periods. 

  • Effectively trains employees on customer service techniques.

Desired Qualifications*

  • Experience supporting research computing technologies. 

  • Experience conducting research projects or other significant scholarly work with some use of relevant computing services. 

  • Experience leading automation initiatives.

  • Demonstrated experience with budget planning and conformance. 

  • Grant writing experience.

Work Schedule

May require on-call availability and may require working during non-business hours and on weekends. 

Additional Information

The target salary range for this position is $100,000-$120,000. The actual salary offered may be higher based on the qualifications and experience of the selected candidate. 

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

To learn more about diversity, equity, and inclusion visit http://lsa.umich.edu/lsa/about/diversity--equity-and-inclusion.html

To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.