Senior IT Specialist

Summary of Position:

The successful candidate will provide hardware and software support to students, staff, and faculty on campus. This includes software, hardware, and operational support to ensure minimal down time and greatest productivity. In addition, duties will include installing and maintaining computer systems including software and hardware.

Pilgrim School is a one-to-one technology school, in which all students in grades Junior Kindergarten -2 have their own tablet and grades 3 – 12 have their own computer for individualized instruction, corroboration, and 21st century learning activities.
Required qualifications include:

• Four or more years of supporting multiple users in a Windows and/or Mac environment, including Office, Adobe, JAMF, GSuite, other “inking” software, and digital media creation.

• College or technical degree in the technology field. A very high demonstrable technical aptitude and more professional experience might, in some circumstances, be an acceptable substitution for one of these degrees.

• Four years supporting Windows and Mac OS, applications, and hardware

• Ability to provide inspirational support, advocacy and technology assistance to faculty and students.

• Ability to diagnose and solve a wide range of problems with operating system, hardware, and applications efficiently and effectively.

• Strong organizational skills: ability to manage interrupt-driven workload.

• Strong understanding of Mac operating systems predominant in our campus, wired and wireless networking.

• Proven time management skills: ability to prioritize support requests, and work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all support requests are resolved within acceptable time frames.

• Concentration and attention to detail.

• Effective, polite, and eager communicator, both written and verbally. Calmness and rationality with a strong focus on the customer.

• Professional demeanor at all times.

• Demonstrated experience in current technologies including state-of-the-art hardware and software capabilities.

• Fluency in reading, writing and speaking in English.

• Ability to work well with K-12 students and with adult colleagues; willingness to be an active, enthusiastic member of the tight-knit Pilgrim School community.

• Commitment to equity and inclusion.

• Troubleshoot internet connectivity issues as needed.

• Respond to staff requests for assistance.

• Respond to student and parent requests for assistance with Google Chrome, Google Meet, Google Classroom, internet connectivity, and equipment problems.

• Assist with receipt, inventory, configuration, distribution, and storage of equipment.

• Help to maintain school databases for inventory, G Suite, GoGuardian, Microsoft 365 and Adobe.

• Educate employees on ways to trouble-shoot when responding to requests for assistance.

• Classrooms Digital display troubleshooting (Smartboards, Epson BrightLink ),

• Experience in automating desktop tasks, imaging, installing, and providing full support for Apple hardware, software and services.

• Knowledge of JAMF. Able to utilize Composer to create packages to upload to the main DP (Distribution Point) via JAMF Admin and then distribute the Policies set up in JSS

• Web interface and create smart groups to separate computers into groups to optimize user

Preferred qualifications include prior experience in a school environment.

Job Duties
Job duties include, but are not necessarily limited to:

• Providing help desk / technical assistance and support for all technology users for client hardware and software issues on campuses. This will involve creating and maintaining logs of issues, prioritizing them, and communicating resolution times with users.

• Providing end-user training as needed for hardware / software / network technologies. This may involve writing “how-to” documentation and creating a web-based (browser) reference system.

• Fully resolving all technical issues by identifying and implementing solutions.

• Identifying when system problems require larger-scale resolution, such as manufacturer training, product replacement or upgrade.

Employment
This is a year-round position.
Pilgrim School is an equal opportunity employer and offers an attractive benefits package. Salary is commensurate with experience.