12M Recruiting
Ed Tech Recruiting

Senior Systems Analyst-LMS Technologies

Madison Area Technical College, WI
Job Level
Entry-level position
Post Date
08/26/2017
Job Category
Analyst
Sector
  • Systems / Operations
Job Status
Areas of Responsibility
  • Learning Management System
Link to Job Posting

Salary: $59,834-$74,793 C42

Location: Madison-Truax

Department: Technology Services

Employment Conditions:
Exempt Salary Range C42 with a salary between $59,834-$74,793 per year depending on qualifications and experience.

Madison College offers a generous benefits package, including health and dental benefits. The individual selected will serve a twelve (12) month introductory period. This posting may be used to fill similar vacancies that occur within three months of the closing date.

Hours: This is a full-time, 52 weeks per year position, Monday Friday, with core hours between-8:00 am to 4:30 pm. Flexible as needed with evening and weekend hours required. Schedule is subject to change by the supervisor.

Organizational Function and Responsibilities:
Madison College strives to be innovative in its application of information technology to deliver best in class service to students while responsibly managing cost. This position focuses on the day-to-day administration, support and development of Blackboard LMS and other learning applications. In collaboration with the Enterprise Architect, this position supports production incidents, produces functional and technical specifications and creates appropriate business process documentation. Based on requirements and business process documentation, this position will identify and deploy solutions that leverage Blackboard and other technologies to improve operational effectiveness via improved service quality and efficiency.

This position will serve as point of contact for day-to-day application issues. This position collaborates and consults with College staff at all levels; will elicit and document requirements and translate them into a business solution. This process will require both an in depth understanding of the business need, Blackboard and emerging technologies. This position may lead and coordinate the design, development, and implementation of small to mid-sized business solutions. This position will also be responsible for usability, quality assurance and testing activities required to maintain business solutions.

This position requires an above average attention to detail and accuracy, familiarity with project management concepts and able to lead small projects.

This position reports to the Director, Administrative Applications.

Essential Duties:
The following are duties typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Under the direction of the Academic Architect, designs and develops business automation solutions.

    • Identifies and documents business requirements.
    • Collaborates with peers and stakeholders to develop innovative automation solutions that meets the organizational objectives.
  • Documents business solutions via business process guides, functional specifications and technical specifications.

2. Conducts usability tests; revises requirements, specifications and business solutions as necessary.

3. Under the direction of the Academic Applications Architect, maintains appropriate architectural documentation.

    • Maintains application environment in a dynamic documentation tool.
    • Maintains key tools to support applications work in a dynamic repository.
    • Maintains the consistency of the LMS environment according to standards.
    • Effectively manages the risks associated with the existing LMS environment.
    • Participates in the maintenance and management of the LMS Architecture.

4. Provides consultation and advice on emerging issues and developments.

    • Assesses client requests for needs and requirements.
    • Works with internal Technology Services Department and other teams on LMS environment architectural issues.
    • Provides guidance to clients or service partners on application strategies based on existing model, architecture, standards and market opportunities.
    • Independently proposes new designs and direction for the Colleges LMS environment.
  • Mentors/coaches application and integrations peers and development teams on best practices in design, development and maintenance/support.

5. Supports and maintains complex applications for all of the Madison College District(System-Wide).

    • Independently elicits application development and integration requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
    • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding and distinguishes user requests from the underlying true needs/requirements.
    • Interprets customer business needs in higher education and translates those needs into technical and operational requirements.
    • Independently translates requirements into a technical application design and integrates design concepts to make appropriate decisions.
    • Assesses the impact and risk of requests and changes to the overall Madison College LMS environment.
    • Aligns requirements to specified Madison College architecture model, framework, policies and standards.
    • Maintains confidentiality and sensitivity of data, systems and security according to mandated requirements, such as HIPAA, PHI, PII, FERPA, PCI, etc.
    • Follows the maintenance cycle established for all LMS components.
    • Works with LMS
    • Applications Architect to gain support for architecture and design concepts as well as aligning the risks with leaderships risk tolerance.
      • Monitors various technical indicators to ensure effective operation of Blackboard 

LMS

    • .

6. Builds, Tests, and Deploys complex application solutions for all of the Madison College District (System-Wide).

    • Performs the functions of architect, designer, programmer and project manager for the implementation of solutions.
    • Writes and rewrites programs, customizations, and break/fix code as required to meet specifications.
    • Configures Blackboard LMS application as required to meet specifications.
    • Completes development in a logical and timely manner.
    • Utilizes good programming techniques, follows System Development LifeCycle.
    • Ensures that all design documentation is complete, meets the standards of the department.
    • Performs quality assurance activities including the development and execution of all test plan types: unit, system, regression and performance testing.
  • Configures and tunes developed solutions for efficient use.

7. Resolves issues working directly with customers, peers and third parties.

  • Troubleshoots and problem-solves with focus on identifying and resolving root causes and translating the root cause solutions into modified business processes, functional specifications and technical specifications. Establishes and monitors controls and other automated alert processes to prevent problems from occurring.

8. Manages the prioritization of work on simultaneous projects.

    • Works on multiple projects at the same time.
    • Interprets technical design concepts and translates them into project activities at the level of detail necessary to accurately manage each project.
    • Coordinates and executes assigned activities and deliverables to ensure project timelines are met.
    • Serves as the conduit between the customer community (internal and external customers) and the technical team.
  • Applies project management methodology to projects manages project tasks, change orders and project issues on a daily basis to meet agreed deadline.

9. Maintains expertise in Blackboard, emerging applications development and support, and SDLC technologies.

    • Maintains a technical understanding of emerging application technologies.
    • Maintains an understanding of the application of technology in other organizations in order to maintain the pace of innovation at Madison College.
    • Identifies and attends professional training sessions and workshops to increase knowledge in related areas.
    • Reviews trade and vendor publications as needed to maintain expertise in available products and technologies.
    • Constantly reviews and updates the Colleges application architecture model and framework due to emerging innovations.
  • Shares knowledge and trains internal staff on key technology trends and best practices.

10. Instructs, guides, and reviews technical work of peers and other staff.

11. Demonstrates a commitment to the college values of excellence, respect and integrity.

Knowledge, Skills, and Abilities:
1. Ability to think strategically and system wide.

2. Knowledge of application architecture frameworks and models.

3. Ability to design and architect application solutions for the entire Madison College District (System-Wide).

4. Ability to understand the business needs of Madison College and translate these into enterprise application solutions.

5. Skill in systems analysis and design.

6. Skill in systems development and programming.

7. Demonstrated ability to learn new development and programming skills.

8. Skill in systems implementation, roll-out and deployment.

9. Ability to independently make decisions.

10. Demonstrated ability to lead the process of innovating change.

11. Demonstrated ability to translate business needs into technical solutions that improve service quality and efficiency while meeting business objectives.

12. Demonstrated skill in clear and succinct writing for the purpose of developing and completing correspondence and project documents.

13. Strong skill in communication, presentation, persuasion and documentation.

14. Demonstrated ability to work alone and as part of a team, sharing responsibilities to achieve a common outcome.

15. Ability to work effectively with members of diverse technical and functional teams.

16. Demonstrated knowledge of elicitation and requirements development techniques.

17. Ability to define, implement, document and test system integrations between enterprise level applications.

18. Knowledge of the latest developments in technology, including knowledge of emerging application technologies, integration technologies and application development and programming.

19. Ability to work as part of a team to meet business objectives in an innovative way that encourages creativity and participation of all team members.

20. Ability to solve complex problems, defining root causes, improving systems and making establishing preventive measures for the future.

21. Ability to assess risk and develop contingency/mitigation plans.

22. Ability to translate complex technical concepts into plain English for management and staff outside of information technology to understand.

23. Ability to maintain the sensitivity and confidentiality of data and systems architecture environment.

24. Ability to work with Madison College senior management, Deans and Executive Team.

25. Demonstrated skill in project management.

26. Demonstrated skill in communications and human relations with diverse populations in working with adults of diverse socio-economic and racial backgrounds.

Qualifications:
1. Bachelors Degree in computer science, management information systems or closely related field, or equivalent work experience.

2. Two (2) years (4,000 hours) of progressively responsible hands-on programming and design experience in ERP software. Experience must include developing and maintaining:

    • Perl, PowerShell and other scripting technologies Microsoft SQ
    • Web technologies (JAVA, HTML, CSS or other web development language)

Special Instructions:

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Rosemary Buschhaus, J.D., SPHR, SHRM-SCP
Director of Employment and Employee Relations
1701 Wright St
Madison, WI 53704
(608) 246-6904

Position Type: Support Staff

Posting Number: 20160602767

FLSA: Exempt

To apply, visit https://jobs.madisoncollege.edu/

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.