Senior Technical Support Specialist

Fraser Academy is seeking a full time Senior Technical Support Specialist. The Senior Technical Support Specialist is the first line of support for all technical support for staff and students at our school. 

The ideal candidate will have a professional demeanour, be comfortable under pressure, and able to emphasize with students and staff when they experience technical difficulties. Communication and patience are key as you will be responsible for guiding end users through a troubleshooting process to solve problems. You must be friendly and speak clearly. 

The Senior Technical Support Specialist will act to proactively and reactively solve problems. They will provide support for: desktops, laptops, applications, phones, tablets, network hardware, av systems, and cloud services. Additionally they will be responsible for designing and deploying images, monitoring security and privacy compliance, providing support and management of internal databases, ordering hardware and supplies.

The position is ideal for a candidate with 2+ years industry experience and have completed a 2 year diploma program that specialize in computer system technology, networking, technical service and deskside support.

Located in Kitsilano, Fraser Academy is a fully accredited and highly effective academic day school, specifically for students Grades 2 to 12, who have dyslexia or other related language-based, learning and processing difficulties. With a maximum of ten students per class, the school follows the B.C. Ministry of Education Curriculum. An impressive 90% of Fraser Academy grads go onto post-secondary education. For more information about the school, please go to our website: www.fraseracademy.ca.

Fraser Academy is an accredited member of the Canadian Accredited Independent Schools (CAIS), the Independent Schools Association of British Columbia (ISABC), the International Dyslexia Association (IDA), and the Federation of Independent Schools Association (FISA).

The Technical Support Specialist will:

• Provide first line support for staff and students
• Monitoring of end user security and privacy compliance
• Oversee and assist in the management of users in Active Directory, Avaya IP Office, MySchool, BlackBaud
• Oversee and assist in the imaging, deployment, and maintenance of computers and printers
• Ordering of supplies and hardware
• Maintain records as they relate to information technology

• Creating training documents

The ideal candidate requires the following:

• Certificate or higher in a computer related field
• Hands on knowledge of technologies from: Microsoft (Windows 10, Server 2012), Google Suite, Cisco Meraki, Avaya, Apple (Mac OS, iOS), Android
• Be detail oriented
• Ability to multitask; work on multiple service tickets simultaneously
• Ability to work independently and as a team
• Strong communication and interpersonal skills

Interested candidates may apply via email by submitting their resume, cover letter, and three references to Bryson Norrish bnorrish@fraseracademy.ca - Director of Technology.