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Service Desk Supervisor, Information Technology
Qualifications
Bachelor's Degree
Preferred Education:
Relevant training and certifications
Required Experience:
3 years of full-time experience in providing supervision and customer support in an IT environment
Preferred Experience:
Experience providing technology support in higher education, including knowledge of specialized software, systems or technologies.
Required Skills, Knowledge and Abilities:
Thorough understanding of Windows 7 and 10, and Mac OS. Hands-on experience with at least three of the following programing and markup languages - VBScript, Power Shell, Bash script, Python, Perl, HTML and JavaScript. Knowledge of Active Directory, OSI network model, and information security. Expertise in computer, software and network troubleshooting. Excellent organizational, supervisory, interpersonal, oral and written communication skills.
Preferred Skills, Knowledge and Abilities:
Expertise in audio/video systems and classroom technologies. ITIL Certificate
Additional Information