Service Specialist

Columbia University, NY

Job Level

Entry-level position

Post Date

05/14/2018

Job Category

Specialist / Associate

Sector

Information Technology

Job Status

Areas of Responsibility

Services / Service Management

Link to Job Posting

Salary Range	Commensurate with experience
Advertised Summary Job Description	This is a temporary, externally funded position until July 31, 2019. Continued employment is contingent on sufficient ongoing funding. The Columbia University Tutoring and Learning Center (TLC) was created to improve the academic performance and overall college readiness of high school students in low-income neighborhoods by providing individualized, high quality tutoring in mathematics that complements and supports education in the classroom. The TLC partners with high schools in the Harlem and Morningside Heights communities and provides all tutored high school students with laptops and free wifi service. Tutors are drawn from Columbia University and Barnard College undergraduates and graduate students. Tutoring provided by the TLC is enhanced by a variety of educational technology interventions and incorporates insights from recent research in self-affirmation, growth mindsets, and the mitigation of stereotype threat. The Center began full scale operation in the Fall of 2016. Reporting to the Educational Technology Specialist and working closely with other members of the TLC staff, the Service Specialist will play a key role in implementing the hardware distribution program and other aspects of the TLC's technology programs. RESPONSIBILITIES: - Provide primary IT support to users of Course Management System and other teaching and learning tools. -Take primary responsibility for technical support of TLC website; train TLC staff in using content management system to create and upload new content to website. -Collaborate with CUIT and TLC support staff to purchase laptops and wifi hotspots and prepare them for distribution to tutored students. -Acquire in-depth knowledge of educational technology systems employed by the TLC. -Collaborate with Educational Technology Specialist to prepare documentation, training protocols, and troubleshooting guides as needed. -Serve as primary liaison to CUIT for all TLC computer purchases, repairs, and problems. -All other duties as assigned.
Minimum Qualifications for Grade Applicant MUST meet these minimum qualifications to be considered an applicant	Bachelor's degree and/or its equivalent required. Minimum 2-4 years' related experience.
Additional Position-Specific Minimum Qualifications Applicant MUST meet these minimum qualifications to be considered an applicant	Experience with end user web based application testing. Ability to interact well with diverse personalities and working styles. Possess strong analytical problem resolution skills. Excellent interpersonal skills, oral and written communication skills.
Special Instructions
Preferred Qualifications	-Experience with content/course/learning management systems. -Experience in IT service delivery in a complex higher education environment. -Experience in HTML a plus. -Knowledge or certification in QuickBase -Knowledge of Adobe Suite -Knowledge of Google Admin Console -Genuine interest in education and ed tech policy
Essential Functions
Additional Essential Functions (Limit to 3950 characters.)
Special Indications This position works with:
HIPAA Compliance training required	No
Participation in Medical Surveillance required	No
What type of posting? Is this a waiver request?	Standard Posting
Requisition Open Date	04-26-2018
Requisition Close Date	Open Until Filled
Quick Link	jobs.columbia.edu/applicants/Central?quickFind=168821
EEO Statement	Columbia University is an Equal Opportunity/Affirmative Action employer --Race/Gender/Disability/Veteran.
Local Hiring	Columbia University is committed to the hiring of qualified local residents.