On-Site IT Technician

Requirements    
Denver Academy desires a computer hardware and software troubleshooting and repair technician for configuration, management, and support for 300+ Apple devices including but not limited to laptops, desktops, mobile devices, and servers.

Benefits    
Denver Academy offers competitive salaries, excellent health and retirement savings benefits, and on-campus training.

Description    
This position provides: user support for faculty, staff, and students. Answers inquiries via telephone, email and walk-in traffic; performs light maintenance and installation of networked and personal printers; performs desktop/laptop PC troubleshooting and repair; performs on-site service; responds to technology emergencies; coordinates & facilitates technology requests; installs and configures workstations and peripheral devices; and performs other technology related duties as assigned.

Duties:
• Configuration, management, and support for 300+ Apple devices including but not limited to laptops, desktops, mobile devices, Apple TVs, and servers.
• Advanced/expert knowledge of OS X, iOS: Time Machine, Server app, Caching Server, file sharing, NetBoot Imaging, VPP/DEP
• JAMF Casper Suite (Mobile Device Management solution): Image computers and apply configurations; build software packages, test, and push to client machines; maintain JAMF Software Server (JSS); keep up with JAMF Nation
•    Configure iPads using Apple Configurator; manage using JAMF Software Suite
• Google Apps for Education Administrator: account creation and groups management; support employees and students in using the products; contact support in the event of service outage or bug; retrieve backups through Backupify service
• Chromebook Administration
• Maintenance of Google sites
• Administer online IT ticketing system using SolarWinds Web Help Desk software: update and maintain software on server, monitor incoming requests and assign to a technician, follow up with clients.
• Use Active Directory to create/manage users and security groups
• Basic knowledge of computer networking and the ability to troubleshoot network issues, both LAN/WAN
• Knowledge of Apple hardware and device features; ability to diagnose & repair failing components
• Frequently create/borrow UNIX shell scripts or AppleScripts and deploy to client machines both for functional and troubleshooting purposes
• Provide in-person and remote support for faculty and staff. Remote support could be over the phone or using Apple Remote Desktop or other screen sharing applications
• Provide basic tech support for students: troubleshoot network connectivity and account setup on iPads (personally owned but required for school), reset account passwords, provide occasional support for non school-required devices, i.e. Windows PC or Android phone
• Basic knowledge of SSL certificates, how to export/import
• Provide support for the following: Copiers, printers, scanners (update firmware, place service calls, replace consumables); interactive whiteboards; a/v equipment such as LCD displays, projectors, microphones; wireless access points, switches, security appliances
• Working familiarity with common applications in order to troubleshoot and help instruct students/faculty/staff (applications include Microsoft Office apps, Apple productivity suite, antivirus & anti-spyware apps, Internet browsers, etc.)    
• Good understanding and working knowledge of Windows 2008 & 2012 Server and Windows 10 platforms, as well as other common applications, hardware, and tasks including:

OS installations and upgrades, driver installation, troubleshooting, etc.

Ethernet networking, TCP/IP, DHCP, Permissions, File & Print Sharing, etc.

Other:
•    Asset management, storage, organization
•    Outsource iPad repairs
•    Communicate with vendors regarding warranty issues
•    Software & hardware purchasing
•    Educate employees on technology best practices - screencasts
•    Disposition of legacy hardware
•    Edit graphics, videos
•    Clean and maintain computer labs, clean & maintain computer equipment
•    Communication of service/system outages

How to Apply    
Please email resume and cover letter to: ITPosition@denveracademy.org    
Principals only. Recruiters please don't contact this job poster.
Please, no phone calls about this job.    
Please do not contact job poster about other services, products or commercial interests.

Contact    
Mr. Anthony Slaughter
ITPosition@denveracademy.org