Software Engineer (Product Manager)

Job Summary

Are you a product/platform expert looking for an established organization with industry leading benefits? If so, look no further, we need you at the Maricopa County Community College District (MCCCD), ranked #44 on Forbes magazine’s 2017 “America’s Best Midsize Employers”.  As an Employee Portal Product Manager, you will serve in an exciting and dynamic role as a platform subject matter expert (SME) and the work you perform will have broad district-wide impact. You will routinely lead project teams working with MCCCD leadership, stakeholders, and end-users throughout our 10 colleges and the main district office to support, enhance, and deploy technology solutions. The Employee Portal platform consists of a portfolio of products both on-premises and in the cloud with the key products consisting of (1) SharePoint, (2) Project and (3) Power BI. You will use a number of tools including (but not limited to) Office, Visio, InfoPath 2013, Notepad ++, SharePoint Designer, Flow, and PowerApps in order to meet institutional objectives. As the Employee Portal Product Manager you will be in a position of influence and will be routinely working with various business stakeholders, clearly defining the system requirements and functionality for the Employee Portal. We are looking for someone who has the necessary skills to define, develop, and implement solutions that are resource-efficient and prioritize user experience (UX), while always meeting the core requirements for the applications.

Essential Functions

50% - Plans, designs, develops, tests and leads implementation of custom solutions for the Employee Portal; establishes and performs appropriate monitoring and support activities to proactively identify and resolve problems in order to meet service level agreements (SLAs) and key performance indicators/metrics
20% - Meets with business stakeholders and documents the review of existing deployments, enhancements, and newbuilds; this includes but is not limited to meeting minutes, technical specifications, functional specifications, and basic project plans
10% - Manages and oversees the helpdesk website support queue for related calls/tickets; serves as escalation SME to address most pressing concerns; support will be provided via e-mail, chat, over the phone, and in-person according to established service levels; reports on efficiency of queue management
10% - Works with external vendors to support the ongoing management and special project deployments related to the Employee Portal
10% - Other duties as assigned including (but not limited to) participation in hiring committees, departmental meetings, and completing reports

Minimum Qualifications

Bachelor’s Degree in information technology or directly related field and four years of professional experience in area directly related to assignment.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation

Desired Qualifications

1. Graduate degree in information technology (or related field) OR Bachelor’s Degree in information technology AND graduate degree in business field (e.g., business administration, management, etc.)

2. Four (4) or more years managing a web based product or platform of products for an organization

3. Four (4) or more years of experience administering and solving business problems with Microsoft technologies including SharePoint, Power BI, and Project

4. Two (2) or more years working with external vendors in technology related capacity

5. Strong technical writing, presentation, and communication skills 

6. Experience in higher education, non-profit, or state/federal agency (in technology management related role)

7. Experience developing custom SharePoint solutions such as, but not limited to, workflows, online forms, and applications

Special Working Conditions

Local travel may be required; possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving:  http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements

How to Apply

Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Applications without a cover letter will be incomplete and will not be considered.

Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.