Support Technician

The Position: 

The Support Technician will report to the Senior Manager of Technology, and has as its core objective the health of the school’s computers and end-user devices.  The Support Technician should have some experience supporting many types of technology needs for many types of users. This position is key to maintaining the productivity of users in a highly visible, successful, and collaborative school.

RESPONSIBILITIES

• As the Technology Office’s support point person, this position is responsible for initial prioritization, troubleshooting, resolution, escalation, and timely response to user requests and issues.
• Provide in-person, email, and phone support for faculty, staff, students, parents, and board members.
• Troubleshoot and repair Windows and Macintosh OS computer hardware and software issues.
• Provide classroom technology support (including, but not limited to: Smart Boards, projectors, document cameras, web services).
• Deploy and modify standardized installation images for the deployment, maintenance and upgrade of devices.
• Provide internal website support for password resets, new accounts, permissions, and general troubleshooting, escalating as needed.
• Coordinate, setup, and support A/V equipment for school events.
• Troubleshoot basic networking issues, escalating as needed.
• Maintain documentation for network, user applications and software.
• Work with interns.
• Work with Tech Office to spot trends, roll out proactive projects, and other duties as assigned.

QUALIFICATIONS

Strong people skills are needed. The candidate must be able to support a diverse and creative community of students and adults of various skill levels, and interact smoothly with others in the Technology Office.  The position must also be able to remain supportive and patient, yet efficient, thorough and nimble, in a fast-paced, energetic environment. The candidate must also be able to provide complex information in understandable format to members of the Nueva community in written and spoken form.  Finally, the candidate must be scrupulously detail-oriented, have strong and quick troubleshooting abilities, and have excellent verbal and written communication skills with a dedication to follow-through, while possessing a demonstrated ability and willingness to learn quickly and independently.

Candidates should have a minimum of 2 years experience with the following:

• Troubleshooting and/or repairing Mac OS X devices (10.11, 10.12, MBPro).
• Troubleshooting and/or repairing Windows devices (Windows 7, 10).
• Troubleshooting iOS devices.
• Used imaging tools for mass deployment & upgrades.
• Administer user and mailbox accounts in Active Directory and/or Exchange.
• A/M/C phones on VOIP systems.
• Maintaining and troubleshooting network printers and copiers.
• Troubleshooting projectors and interactive whiteboards.
• Supporting MS Office, iLife, iWork, Adobe Creative Suite.
• Preferred: Apple Certified Macintosh Technician and familiarity with Apple GSX.
• Certifications Preferred: ACMT, A+

The physical demands described here are representative of the essential functions of this position:

• Ability to lift 50 pounds
• Bending, stooping, crawling, and reaching.
• Repetitive (keyboard) motion

OTHER INFORMATION

This is a full-time benefits-eligible position available for immediate hire. To apply, please send a cover letter, resume, and three references via email to echen@nuevaschool.org.