Support for Technology Department

Position Overview:

The Howard School recognizes and celebrates learner passions and strengths, while also addressing their disabilities and weaknesses, and believes that learners are neither defined nor limited by labels.   Ideal candidates have the attributes of flexibility, humor, collaboration, creativity, and passion.

Position Purpose:

In the capacity of Support for Technology Department, this position is responsible for troubleshooting student, classroom and faculty computer issues, record keeping, data entry for technology accounts and training, under the guidance of the Technology Department.

Employee Characteristics

• Ability to work independently and efficiently, exercising reasonable judgment, in a fast-paced, multi-task environment with minimal supervision
• Curious, creative, self-reflective, and willing to take initiative
• Ability to work effectively under pressure and demonstrate problem-solving skills, while maintaining courtesy, professionalism, and a customer service attitude
• Ability to communicate effectively, verbally and in writing, with students, parents, co-workers, and business contacts in a courteous and professional manner

Essential Functions for Support for Technology Department

• Complete daily objectives as instructed by Director of AT/Instructional Technology and/or Instructional Technology Coordinator

• Coordinate with technology department in organizing and tracking school-owned hardware

• Support student-owned laptops according to policy
  
  • Printer access
  • Internet/Network access
  • Limited server/storage access
  • Installation of Assistive Technology software used by the school, Read & Write Gold
  • Troubleshoot software, hardware, internet application/extension issues when it impacts instruction
• Troubleshoot tech issues for school owned equipment as needed
  
  • Printer management
  • Internet Connection/Wireless network
  • OS issues (Mac and Windows)
  • SMARTboards and Projectors (including projector bulb replacement)
  • Software support for all school issued software and online applications/extensions from the Technology Office

• Mobile Device Support
  
  • iPods and iPads initial Configuration and updates as needed
  • Load Apps as needed/requested by faculty/staff
  • Troubleshoot iOS and App issues
• Respond quickly to classroom tech issues when instruction is impacted

•    Coordinates with Instructional Technology Coordinator and Instructional Technology Director to enroll classes/students in online programs as needed
•   Account support – reset passwords and accounts as needed to reduce    interruption of use

• Work directly with maintenance staff as needed for issues that impact Technology Instruction and use in the classrooms

• Coordinates with the Network Administrator to maintain the following;
  
  • File Server
  • Wireless infrastructure
  • Distribution and configuration of new hardware

Qualifications/Skills

• Must be able to follow oral and written directions and have the ability to establish effective working relationships with staff and students.
• High School diploma required
• Ability to solve practical problems 
• Ability to maintain effective relationships with students, parents, peers and administration 
• Previous Technology Support/Technology Helpdesk experience preferred
• Previous office experience preferred
• Displays proficiency in all related computer applications, including; Mac OS, Apple iOS, Microsoft Office programs, email and Internet, and Google Apps for Education Suite
• Must be highly organized, and able to communicate status of several ongoing projects on a moments notice
• Ability to maintain, organize, prioritize, and respond to a high volume of email

The School may revise this job description at any time.  It is not a contract of employment.  All employment at the School is at-will, such that employment may be terminated by either party at any time.