Systems Administrator

Reporting to the school’s Director of Technology, the incumbent provides system-wide support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems; identifies alternatives for optimizing computer resources and makes recommendations; and manages the First Level help desk technician.

Primary Responsibilities

• Managing overall IT and A/V day-to-day operations, including supervision of help desk ticket escalation, network and infrastructure health and equipment (classroom and end-user) management and maintenance
• Provides timely technical assistance to Academic faculty and students; keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Performs information system upgrades to existing infrastructure.
• Works collaboratively with users by responding to “helpdesk” requests.
• Communicates with software/hardware vendors and/or accesses on-line technical support to obtain appropriate software fix/updates.
• Documents server and network environment including diagrams, maps, standard processes and procedures.
• Performs, monitors, and verifies backup practices to ensure regularity, data viability, and accuracy.
• Supports MDM solution.
• Assists Director of Technology with vendor negotiations.
• Performs other related duties as required to accomplish the objectives of the position.
• Researches and recommends hardware and software for purchase and use.
• Conducts technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current systems.
• Maintains confidentiality with regard to the information being processed, stored, or accessed by the network.

Education, Specific Knowledge, Skills and Abilities

• Possess strong communication and training skills, and the ability to communicate technical information to non-technical users.
• Experience in working with Windows Server and Active Directory
• Working knowledge on Apple equipment MacOS and iOS devices. Utilizing MDM solution such as JAMF preferred
• General knowledge of cloud computing - AWS.
• Must be familiar with server technologies - VMware on SAN/NFS.
• Working knowledge of storage protocols such as SAS, SATA, and iSCSI; and networking protocols such as TCP/IP, NFS, and AFP.
• Experience in working in an educational environment preferred
• Ability to work independently as well as within a team.