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Systems Administrator

Holy Trinity School, ON
Job Level
Mid-level position
Post Date
08/27/2017
Job Category
Administrator / Manager (of network or database)
Sector
  • Information Technology
Job Status
Areas of Responsibility
  • Network / Systems
Link to Job Posting
Hours of Work: Monday - Friday 7:30am - 3:30pm. Some flexibility is required. 
 
Position Summary:
The Systems Administrator maintains the web based Help Desk ticket system and assigns tickets to the appropriate people in the department. He/she prepares and configures computers for installation and deployment and provides troubleshooting support for all faculty, students and staff. The Systems Administrator is responsible for supporting the AV needs for all major school events, as well as provide support for our Fabrication and Design Equipment in the context of the school's Innovation Labs. Should a device require repair, the Systems Administrator will start that process and update the ticket to show its progress. The Systems Administrator will provide support for the Director of IT in all aspects of that role. 
 
Responsibilities: 
The following is a list of the essential duties and responsibilities of the post holder. The tasks, and the time spent performing them may vary as business needs require. HTS maintains the right to modify job duties and responsibilities at its discretion. The range of specific responsibilities will include but not be limited to the following: 
 
Systems Administration
  • Competently performs the duties of the Director of IT when he/she is absent. 
  • Oversees the IT requirements for daily chapel services and theatre performances and other major school functions. 
  • Collaborates with the Technology Integration team, the Systems Administrator, creates images for all computers and iPads. She/he installs, tests and configures software on all faculty technology (laptops and tablets), classroom desktops and COW laptops. 
  • Designs, configures, and maintains the HTS Web Help Desk system. 
  • Maintains and troubleshoots desktop and laptop problems, logging all work in the HTS Help Desk ticket software. 
  • Provides technical support to the Director of IT and Technology Integration Team.
  • Researches and reports on new software and updates existing relevant technologies. 
  • With the Director of IT, manages and maintains all aspects of the HTS IT infrastructure including firewalls, servers, backups, APs, switches and core. 
  • Provides maintenance for equipment and supervision support for the school's innovation labs and equipment. 
  • Other duties as reasonably assigned by the Director of IT 
Communication
  • Builds relationships with faculty, staff, students and the HTS community. 
  • Contributes to a positive and collaborative team atmosphere. 
Other
  • Provides support to the Executive Director of Innovation and Technology when requested. 
  • Fulfills other duties and responsibilities reasonably assigned. 
Qualifications:
To successfully fulfill this role, the post holder must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
General
  • Extensive knowledge of an experience with Mac OS X and current iOS versions. 
  • Extensive Apple computer and tablet troubleshooting experience. 
  • Extensive experience with Mac OS X in a network environment. 
  • A working knowledge of Networking equipment (switches, wireless, firewall, NAC). 
  • Google Certified Trainer.
  • Experience working in a school setting. 
  • Strong interpersonal savvy with ability to maintain confidentiality, discretion and diplomacy. 
  • Significant comfort and flexibility in researching, learning and exploring new products, skills and competencies. 
  • Excellent problem solving and time management skills.
  • Strong written and verbal skills to communicate with all levels of the organization. 
Education:
  • Diploma or Degree in a Technical Field (Networking, Computer Science) or equivalent certification. 
Working Experience:
  • 1-2 years of professional experience working in a networked environment. 
Competencies:
 
Core Competencies 
  • Builds Relationships - Identifies opportunities and takes action to build, maintain and strengthen productive relationships and credibility with employees, departments and external third-parties 
  • Service-Excellence - Makes staff and their needs a primary focus of one's actions by dedicating time to meeting the expectations and requirements of internal parties 
  • Coaches - Provides timely support, guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem 
  • Initiative - Identifies ways to add value and identifies what needs to be achieved and takes action to attain a standard of excellence beyond job expectations 
  • Communicates - Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
  • Discretion and Confidentiality - Maintains the highest standard of moral and ethical conduct and maintains discretion and confidentiality in all dealings 
  • Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences 
  • Contributes to Team Success - Actively participates as a member of a team to move the team toward completion of goals 
  • Manages Conflict - Deals effectively with others using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people 
  • Commitment to Learning - Proactively seeks opportunities to develop new capabilities, skills and knowledge; acquires appropriate skills to continually enhance their contribution to HTS 
  • Manages Work - Managing one's time and resources to ensure that work is completed efficiently 
  • Quality Orientation - Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks 
  • Health and Safety - Work in compliance with the Occupational Health and Safety Act and regulations as well as HTS health and safety policies and procedures; is able to provide necessary training and communication to ensure a safe and healthy workplace; collaborating with the JHSC members and the Senior Leadership Team to address potentially unsafe conditions when observed or advised by staff or JHSC members; meets expectations as indicated in the roles and responsibilities outlined in the health and safety policy 
  • Planning and Prioritization - Effectively anticipates the most important tasks or initiatives to focus on each day, week, and year. Demonstrates proactively by planning ahead to effectively implement initiatives with maximum efficiency. Establishes reasonable and achievable goals. Ensures achieved goals are sustainable. 
  • Continuous Learner - Stays abreast of trends and best practices. Knowledgeable about current policies, practices, trends and information affecting their performance and demonstrating a lifetime learner attitude towards knowledge and skill development. Shares learning with others in the organization. Maintains professional certifications and completes professional development programs. 
  • Service-Oriented - Acts with the needs of all stakeholders in mind. Assesses needs and considers input from others before building solutions. Demonstrates a genuine desire to help others. Maintains a consultative relationship with colleagues and others that their position supports. 
Additional Technical Requirements
  • Familiarity with Google Apps.
Working Conditions
  • Standard office, occasional evening and weekend hours for attendance at events. 
Physical Requirements/Effort
  • Desk work, extended sitting times, walking, some lifting (up to 50lbs)