Systems Administrator & Help Desk Manager

Dexter Southfield is an independent school where boys and girls in Pre-K through Class 12 develop their individual talents and build an ethical foundation for life. Through a classical education and innovative programming, students learn to lead with confidence and serve with compassion. Our 36-acre campus is located on the Brookline-Boston line, just minutes from the city’s best museums, libraries, hospitals, performing arts venues, colleges, and universities—all of which serve as an extension of our classrooms. At Dexter Southfield, we approach everything we do with enthusiasm and commitment, living by our School’s motto: “Our Best Today, Better Tomorrow.”

About Our Team 

Our Information Technology team demonstrates exceptional commitment to customer service, excellence, and an unrelenting high standard of excellence to support and service technology throughout the school. If you enjoy a fast-paced environment surrounded by colleagues with a commitment to excellence, this may be your next career opportunity.  

About You 

You are a highly productive self-starter with excellent analytical, strategic, relationship-building, and organizational skills. You are flexible and resilient, able to adapt to an ever-changing landscape, and identify what it takes to get the job done. Strong communication skills with an impeccable attention to detail are your trademark. You have a proven yourself as someone who can take on increased responsibility and tackle competing priorities with integrity, humor, and sound judgment.   

The Position 
This position supports the overall information technology efforts of the school and works closely with the Director of Information Technology and other members of the school community, including faculty, staff, students, and parents. To be successful in this role, you must be able to:

• Triage requests for technology assistance related to hardware, software, networking, etc.

• Properly configure and update systems and establish user accounts

• Ensure and track proper operation of printers and printer servers

• Install and secure operation of security tools on School-owned devices

• Work with Director of Information Technology to establish and deliver high level of service

• Provide operational and end-to-end training and support for school- and student-owned devices

• Manage end-user inventories (e.g., desktops, laptops, Surfaces, toner, styluses, etc.)

• Support installed AV systems in classrooms and shared spaces

• Create, change, deactivate, and license user accounts on systems managed by IT

• Provide Tier I support on server and network issues

• Ensure proper security updates and operation of virtual and physical server environment

• Support DNS, DHCP, and WINS/NETBUI protocols

• Support MS Active Directory and Office 365 integration

• Support ADFS and DIRSYNC operations

• Managed INTUNE security compliance tools

• Works with Director of Information Technology to properly configure and operate servers

• Other duties as assigned to support the operations of the School

Qualifications

• Bachelor’s degree in computer science, information technology, or related field

• Certification in at least three of the following areas, highly desirable:

• MTA: IT Infrastructure

• MCSA: Windows 10

• MCSA: Windows Server

• MCSA: Cloud Platform and Infrastructure

• MOS Expert or Master

• VMware vSphere

• Ability to read, analyze, and interpret relevant periodicals and professional journals

• Strong communication and language processing skills (oral, written, listening, and analysis), with an ability to independently read and clearly write reports and business correspondence

• Excellent attention to detail

• Strong interpersonal and relationship-building skills with an ability to effectively present information and respond to questions from diverse constituencies

• Demonstrated understanding of mathematical concepts and an ability to effectively apply them in workplace situations (e.g., probability and statistical inference)

• Knowledge of effective leadership principles (e.g., setting a vision, planning, implementation, and outcome assessment) 

• Ability to independently think logically to effectively problem-solve complex issues
• Demonstrated ability to effectively work independently and as part of a team
• A good sense of humor

This is a full-time, 12-month position. This job requires use of extremities and the ability to lift, carry, push, and/or pull materials and equipment weighing up to 100 pounds. In this role, one is typically required to sit (20%), walk (40%), and stand (40%) and frequently bend, stoop, kneel, crouch, reach, and ascend/descend stairs. Excellent vision, both near and distant, is required. Work assignments are typically performed under minimal temperature variations in a generally hazard-free environment. The role will require occasional extended hours that includes after school, evenings, and weekends during special events or peak work periods.

Dexter Southfield’s 36-acre campus is comprised of several buildings and outdoor learning spaces that are accessible via internal and external walkways, stairs, nature paths, hills, and uneven terrain. While most work is conducted indoors in classroom and office settings, this position requires one to independently transfer between these campus areas in all weather conditions.

All employees are required to verify employment eligibility and successfully complete CORI, SORI, and fingerprint-based background checks as a condition of employment.

At Dexter Southfield, we promote a culture of excellence that extends beyond academics, athletics, and the arts. We offer a culture in which employees feel valued and respected and are rewarded with a generous employee benefit package.  Interested candidates are encouraged to send a cover letter, resume, and completed employment application to Carmen Urbonas, Director of Human Resources, at curbonas@dextersouthfield.org.