Systems Analyst
Stanford Management Company (SMC), the University's investment office, is responsible for managing the University's endowment funds, which provide critical financial support to current and future generations of students and scholars, supplying over one fifth of the University's operating budget each year. SMC pursues a long-term, global, multi-asset class investment strategy that couples disciplined asset allocation with superior active management. The investment portfolio is designed to optimize long-term returns, create meaningful annual payouts to the University's operating budget, and preserve purchasing power for future generations of Stanford scholars and academics. With Stanford University's brand and SMC's reputation as a thoughtful, long-term source of capital, SMC is able to partner with the best investment firms in the world to drive superior returns.
SMC is seeking a customer service-oriented information technology professional for the position of Systems Analyst. This position will report to the Information Technology Manager and will be responsible for analyzing, designing, and implementing information systems as well as developing and debugging in several program languages. The Systems Analyst will also provide technical support to end-users for computer hardware and software related issues with ingenuity, creativity, and technical expertise.
CORE DUTIES*:
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Act as single point of contact between IT and the customer.
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Perform necessary business and system analysis to gather all pertinent data related to issues in production system, patches, upgrades, and enhancements.
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Collaborate with users to document business requirements and translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to stakeholders.
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Analyze and verify requirements for completeness, consistency, comprehensibility, and feasibility.
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Evaluate systems and identify gaps between user requirements and system capabilities.
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Assist users with determining deliverables, creating system test plans, identifying test scenarios, managing user-acceptance testing, and conducting roll out.
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Ability to self-manage individual projects and meet deadlines.
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Collaborate with vendors and/or developers on application specifications and system enhancements to ensure appropriateness of design and delivering resolution of issues; work with users to test and deploy resolution in a timely manner.
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Diagnose and resolve basic and more complex problems; respond to escalated problems from customers; perform triage, provide remote problem resolution when possible, dispatch problems to associated groups throughout the unit supported, and dispatch out to customers for hardware issues not resolved remotely.
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Automate systems management to track IT assets, patch management, and software distribution.
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Interact with team members, the user community, and others on an ongoing basis to ensure accurate identification and delivery of business requirements.
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Make formal recommendations, and write application specifications, including conversion, upgrade, and interface routines.
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Configure and troubleshoot computing systems in a diverse environment.
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Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture.
* - The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and eight years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
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Strong capabilities in the following: data mapping, conversion, table structure knowledge, running and analyzing traces, configuration settings, security updates, custom coding logics, issues analysis and recommendations, running SQL queries, documentation skills, test scripts development, functional analysis, coordination of user acceptance and sign-off, business process improvement, fit/gap analysis, requirements documentation and process flow charting, presentation of options and solutions facilitation.
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Strong understanding of the components of web applications.
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Strong understanding of the software development life cycle.
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Strong verbal and written communication and interpersonal skills.
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Ability to work effectively and collaboratively with minimum direction.
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Ability to establish effective, ongoing relationships with customers, staff, and management, and provide excellent customer service.
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Ability to manage multiple competing priorities and work under pressure in high stress situations.
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Ability to apply diagnostic techniques for problem troubleshooting.
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Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
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Ability to manage, develop and debug C#, Visual Basic, PowerShell code.
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS*:
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Constantly perform desk-based computer tasks.
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Frequently sit, grasp lightly/fine manipulation.
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Occasionally stand/walk, use a telephone.
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Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS:
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Work extended hours.
WORK STANDARDS:
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Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and customers and with external organizations.
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Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
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Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
*A background check will be required for all final candidates
We are not able to provide relocation or sponsorship for this position.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Additional Information