Systems Engineer

POSITION OBJECTIVE: The systems engineer in the department of information technology is responsible for the management of the School’s network infrastructure and all related desktop and application support. The systems engineer works closely with other members of the information technology department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.

QUALIFYING CHARACTERISTICS

Bachelor’s degree in Computer Science or Information Technology, or equivalent experience required.
An extremely well-organized, detail-oriented individual who has a high energy level together with an accompanying sense of urgency.
Bright, hard-working and enthusiastic with a serious commitment to excellence.
Excellent communication skills and strong customer service orientation.
Industrious, independent-minded and determined, with a drive to achieve results.
Ability to handle confidential material and situations with discretion and sensitivity.
Flexibility and the ability to multitask
A person of unquestioned integrity who has an impeccable reputation, who honors commitments, and who deals with people in a straightforward and personal way.
An accessible and approachable people person with a good sense of humor.
Self-confident and secure in one’s achievements without seeking or requiring recognition.
Someone who responds well to criticism and deals successfully with difficult and challenging people and circumstances.
Ability to work with adult faculty and staff as well as students.
Demonstrated knowledge in managing hardware, software, and networks.
Advanced knowledge of Windows Server Active Directory and infrastructure, and Microsoft Exchange Server.
ESSENTIAL FUNCTIONS

Install, configure and troubleshoot solutions including but not limited to Microsoft Exchange, Barracuda, VMWare, EMC, HP, DeepNines, and Cisco.
Install configure and support Windows Server 2003-2012, Active Directory, Windows desktop operating systems, and MS Office 2003-2013.
Build standard Windows desktop which includes, but not limited to, Microsoft Office, Adobe Creative Suite, and user specific applications.
Monitor and maintain all network switches, firewalls, and other network security appliances.
Monitor system availability and performance, maintain backups, and test and implement recovery procedures.
Implement and monitor security measures, software updates, and anti-virus software.
Maintain network monitoring and control tools.
Perform fault management and problem resolution in a complex, mission critical network environment.
Respond to trouble tickets submitted by users, routine alarms and network issues.
Assist in planning and implementing future infrastructure and systems deployments.
Assist with maintaining compliance for industry certifications such as PCI

The above description covers the most significant duties performed but does not exclude assignments not mentioned.