Systems Support Specialist

Groton School is seeking a Systems Support Specialist in the Information Technology Department. The systems support specialist is responsible for managing the School’s laptops and workstations and providing end user support to the community in support of the vision for technology at Groton. The Systems Support Specialist reports to the Chief Technology Officer.

Responsibilities include, but are not necessarily limited to, the following areas:
• Install, configure, maintain, repair and upgrade computer software, computer hardware, and related peripherals including maintaining and administering system images including Groton’s student laptop program.
• Address incoming helpdesk tickets thoroughly and efficiently. Make effective use of Help Desk records to identify patterns, systemic problems, and end-user training needs.
• Support Classroom AV installations.
• Plan and execute replacement cycles.
• Maintain user accounts in Active Directory, Google and O365.
• Maintain an accurate inventory to determine the status of new, deployed, and retired equipment.
• Provide assistance to users on support related issues and participate in end- user training events.
• Actively participate in department meetings and other meetings as necessary.
• Assist members of the technology department with major projects.
• Ensure priority is adhered to when balancing help request needs and special projects.
• Oversee supply replacement and request purchases (e.g. patch cables, paper, toner, projector bulbs, etc.).
• Research, evaluate, recommend, implement and support technologies, products, and tools that support and enhance teaching practice and school administrative functions.
• Research, evaluate, recommend, and implement tools and technologies that support and/or improve the department’s ability to provide efficient and effective services to the community.
• Proactively maintain knowledge of industry trends, software upgrades/releases/patches, and hardware advancements.

A qualified candidate should have three to five years of experience in a systems support position role, preferably in an academic setting. A Bachelor degree is preferred.

This is a full time benefited position. Interested candidates should send their resume to jobs@groton.org, and reference “Systems Support Specialist” in the subject line.