Systems Technician

Minimum Requirements High School Diploma/GED.
Two (2) years of progressive experience in installing, upgrading, troubleshooting, and repairing operating systems, hardware, and software applications within a Microsoft Windows environment.
Excellent customer service and team building skills.
Must have a current CompTIA A+ certification.
Must have a CompTIA Network+ certification or obtain within one (1) year of hire date.
Understanding of enterprise imaging.
Demonstrated working knowledge of Local Area Networks, Ethernet and CAT 5e / CAT 6 data cabling systems.
Demonstrated ability to generate reports, monitor systems health, and proactively resolve problems through using desktop management or other mechanisms.
Demonstrated experience and ability to configure, install, deploy and troubleshoot desktop applications.
Demonstrated experience with Active Directory administration and user / group management.
Demonstrated understanding of TCP/IP and Ethernet technology including basic networking principles, including network troubleshooting (both in theory and in practice) for connectivity issues such as DHCP, DNS, use of tools such as PING, NSLOOKUP and NETSTAT.
Demonstrated knowledge of various desktop / mobile operating systems and hardware technologies including software / hardware troubleshooting, upgrades and component replacement.
Must possess a valid driver’s license.
Ability to perform the essential functions of the job with or without reasonable accommodations.
 
Preferred Qualifications Associates Degree in an Information Technology related area.
Network administration experience, MCSA preferred.
Microsoft SCCM desktop management experience.
MAC, IOS/iPad, Chrome book and other mobile operating systems experience including troubleshooting, device management and software installations and repair.
Ability to automate and / or script processes or procedures such as software installations and customizations.
Work experience in K-12 educational setting.
Familiarity with WCPS policies, goals and programs.
 
Role Responsibilities Tests and deploys enterprise workstation images using SCCM, PXE or related technologies for all WCPS computer systems.
Performs onsite and remote end-user troubleshooting and problem resolution.
Using systems desktop management technologies, monitors faults, performance, and capacity issues; prepares remediation and inventory reports, analyzes reports and takes proactive remediation action.
Evaluates hardware and software performance and interoperability testing under various applications, operating systems, hardware configurations, and software combinations.
Installs, configures, maintains, troubleshoots and repairs all technology resources including client connectivity, mobile and wireless devices, desktops, desktop sub-systems and peripherals.
Assigns, maintains, and updates user accounts, user permissions, group memberships and passwords on assigned WCPS systems.
Assists with all end-user desktop and mobile applications (MS Office, Open Office, Google Apps, etc.).  Provides end-user training, documentation and support to improve the organizations’ overall system proficiency.
Completes hardware, software and operating system troubleshooting, upgrades, maintenance, and repairs on computers, mobile devices, printers, peripherals and other information technology (both onsite and remotely using desktop management technologies).
Continuously identifies opportunities for process and quality improvement and implements applicable technologies and/or process changes.
Using a workflow management system, performs multi-tiered, incident, change management, problem resolution and end-user support.
Completes assigned projects including requirements analysis, quality control, implementation and development activities and system documentation within department defined Service Level Agreements (SLA’s).
Assists in the infrastructure design, software / hardware standardization and selection of peripherals and other technology.
Maintains service, equipment and software inventory records.
Implements the running of data cables, punch down jacks, patch cables and supervise contract personnel on large installation projects.
 
Additional Notes Remain current and competent by learning new technologies and obtaining certifications as requested by management and/or as identified by the employee and mutually agreed to by the supervisor.
Demonstrate courteous and professional demeanor to all stakeholders of Washington County Public Schools.
Performs other duties as required.