Systems Technician

Position Summary:

Manage help-desk ticket requests, device repairs, installation, and maintenance of computers, laptops, iPads, SMART Boards, printers, and other hardware as well as the associated software used throughout campus. Troubleshoot hardware, software issues. Work with faculty, staff, students, and community members. Maintain all policies, procedures, and associated with end-user technology and report when inconsistencies occur.

Essential Responsibilities

• Maintain efficient and functioning Help-Desk services providing tech support to faculty, staff and students by keeping accurate records of all service calls and adhering to timely response and reporting protocols.
• Perform hands-on fixes, including installing and upgrading software, installing and upgrading hardware and applications, and testing fixes to ensure the problem has been adequately resolved.
• Maintain all school-related hardware, including copy machines, printers, iPads, and laptops, and Identify, diagnose and resolve technical issues with any and all school-related hardware in a timely and effective manner.
• Maintain detailed and comprehensive inventory of all school-related hardware, including copy machines, printers, iPads, and laptops.
• Routinely test computer hardware and associated peripherals and software to ensure they are working properly and analyze trends and performance of all school technological systems. Design and provide preventative maintenance to prevent future problems on all school systems.
• Manage distribution, tracking and inventory management, repair, and storage related to the school’s 1:1 iPad program.
• Maintain timely and clear communication with all end users, including students, parents, and faculty, as well as other members of the Technology Department.
• Assist with the training of faculty, staff, students, and parents on device and software use and policies, including AV use and set-ups, when applicable.  Some evening and weekend work may be required.
• Maintain user accounts and profiles, email groups, etc.
• Setup and deploy hardware, software and peripherals across campus.
• Prepare and maintain Help-Desk documentation of system configurations.
• Identify and learn appropriate software and hardware used and supported by the school.
• Other duties as assigned.

Qualifications

• Associate degree and minimum 3+ years of related experience.
• Desktop administration as well as helpdesk and/or remote support experience.
• Extensive experience in troubleshooting iPads, desktops/laptops (Mac and Windows), hardware, standard desktop software, network infrastructure, antivirus protocols, patch management, etc.
• Experience with MDM Solutions (JAMF, Kandji, Airwatch, Apple Configurator).
• Proficiency with SMART Boards and all of their features.
• Proficiency with iOS, Mac and Windows Operating Systems.
• Proficiency with O365 and Google Suite.
• Experience with Active Directory and Azure.
• Ability and willingness to learn new technologies and systems.
• Strong written, verbal and presentation communication skills, problem solving, and organizational skills. This includes excellent organizational and analytical skills, as well as  accuracy and attention to details.  
• Ability to multitask, prioritize tasks, meet deadlines, and handle confidential information with utmost discretion.
• Comfort in working in a fast-paced environment.  Ability to work outside the box in assisting the technology team member when unanticipated challenges arise.
• Knowledge and experience in addressing faculty and staff calmly and professionally.  Polite and calm demeanor – handles inquiring and works through problems tactfully and respectfully.
• K-12 school experience strongly preferred. Independent school experience preferred.
• Background in working with individuals with learning differences or willingness to learn about language-based processing disorders preferred.

COVID 19

Westmark School follows CDC and LACDPH protocols for K-12 schools.  All faculty and staff are required to be fully vaccinated for the COVID-19 virus including any booster shots.

Physical Demands and Work Environment
While performing the duties of this job, the employee is required to work indoors and outdoors, sit in on meetings and work on a computer for long periods of time; and is required to walk, reach with hands and arms, balance, stoop, talk, and hear. The employee must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
 

Salary range

$60,000 - $70,000