- Work on cutting-edge Apple hardware and software to fix problems, to teach users new technologies, and to create solutions when none exist.
- Respond to in-person requests, phone calls, help desk tickets, emails, IMs, and other communication tools.
- Be a creative problem solver.
- Lead one-on-one and group training sessions.
- Collaboratively plan AV and technology implementations for events with members of the SCH community.
- Attend weekly event planning meetings.
- Carry, set up, operate, and disassemble AV and technology equipment (including speakers, mixers, microphones, projectors, laptops, wireless mics, etc.).
- Research solutions to problems that are beyond the scope of current knowledge base.
- Work on tasks as assigned by other members of the Innovation Team.
- Call technology companies to handle warranty and non-warranty repairs.
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