Tech Support Specialist

School Overview

Located in Waltham, Lincoln, and Wayland, Massachusetts, Carroll School is an independent day school that serves a total of 440 students from grades 1-9, who have language-based learning differences, such as dyslexia.  This position is located on our Lower School Waltham Campus which serves grades 1 - 5 (approximately 160 students).

In an effort to address the greatest need of each child, we recognize that diversity and inclusivity are essential to a child’s learning experience. Our work is important, and we welcome candidates who add to the diversity of our community and demonstrate a commitment to equity and inclusion in their work.

Carroll School is an equal opportunity employer that offers competitive salary and benefits.

Position Summary:

The mission of the Department of Information Systems and Technology (IS&T) is to anticipate and service the computing needs of the Carroll School community by hosting, overseeing, and supporting a variety of computing hardware, software and other Technology related services. The Tech Support Specialist provides computer support, installation, configuration and upgrades of software and hardware to laptops and desktops on Chromebooks, PC and Apple platforms.

 Responsibilities:

• Support and maintain the school’s computer systems, such as desktops, laptops, and tablets as well as their peripherals.

• Support and maintain all AV, such as Interactive boards, document cameras, and sound systems.

• Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal performance.

• Troubleshoot problem areas in a timely and accurate fashion.

• Accurately document instances of hardware failure, repair, installation, and removal.

• Support development and implementation of new computer projects and new hardware installations.

• Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions

• Assist with hardware inventory, troubleshooting, maintenance and support

• Support day-to-day Information Technology activities and projects

• Creation/maintenance/editing of user accounts (i.e. permissions, security, group policies)

• Travel between 3 campuses is expected

• Communicate with the Technology Department Team on a daily basis to accomplish department goals and objectives and attend department meetings

• Review daily helpdesk items with the CTO and complete tasks as assigned

•  Support Educators, Students, and Administrative Staff with Technology 

Qualifications:

• College degree preferred and At least 4 years’ experience in the IT field

• Experience in a Google Suite environment, Microsoft Windows 10, and Apple OS required and Google Admin experience a plus

• Technical certifications such as A+ N+

• Experience in Active Directory and Configuring/Managing Chromebooks and iPads

• Experience with a help desk and inventory system.

• Demonstrate knowledge of the general functions of the technology department.

• Ability to manage multiple priorities with excellent customer service, technical, organizational, and communication skills

• Ability to lift computers, peripheral components, and work under desks to access cables and connections.

• Ability to communicate clearly and professionally (both in writing and orally).

• Excellent problem-solving skills.

• Self-starter who is able to work independently as well as on a team.

• Prioritizes work assignments to be completed within time requirements.

• Must demonstrate a positive and caring attitude toward students, clients, and staff.

• Must remain flexible and adaptable in order to meet department needs.