Tech Support/IT Helpdesk

This is a full-time position within the IT department, reporting to the Director of Network Services.

Major Responsibilities

• Design, deploy, and administer macOS systems via JAMF, MDM.

• Develop and maintain global image for macOS systems.

• Deploy macOS upgrades.

• Provide tier 13 support of macOS, iOS, and Windows to the entire end-user community.

• Define and engineer Apple hardware and macOS software standards.

• Maintain, upgrade, inventory and replace hardware and software.

• Support and maintain user account information, including rights, security, and systems groups.

• Implement, support, and maintain classroom audio-visual (AV) systems.

• Support pro AV camera, projection, audio, and streaming systems for events.

• Setup and deploy network and local printers.

Qualifications

The successful candidate must have:

• 2+ years of demonstrable expertise in computer, mobile device, and peripheral configuration and support.

• Strong knowledge of macOS X, Windows 10, and iOS.

• Knowledge of projectors and AV systems.

• Ability to train end-users in 1-on-1 or group situations.

• Commitment to providing excellent customer support.

• Ability to work well in a team setting, as well as independently with minimal supervision.

• Strong analytical and problem-solving skills.

• Ability to troubleshoot problems in a timely manner.

• Excellent written and verbal communication skills.

The ideal candidate will have:

• Experience deploying, administering, and maintaining a 1-to-1 program.

• Knowledge of Microsoft 365, Active Directory and Microsoft network services.

• Experience providing support to medium to large groups of users.

• Associates degree in computer science required.

• Experience using trouble ticket systems, such as Solarwinds Webhelpdesk, Zendesk Etc.

• Certification in one or more of the following: A+, Casper Certified Technician, Jamf Certified Tech/Admin, Microsoft Certified Technology Specialist (MCTS), Apple Certified Support Professional (ACSP), Apple Certified Macintosh Technician (ACMT), Apple Certified Technical Coordinator (ACTC), or Apple Certified System Administrator (ACSA).

Additional Job Requirements

• Able to work occasional evenings and weekends as needed.

• Able to work in an environment requiring the ability to lift up to 50 pounds.

• Able to stand for extended periods of time.

• Successful completion of state and federal clearances is a condition of employment.

Shipley and Its Commitment to Equity

The Shipley School, founded in 1894, is a co-educational, college preparatory, independent day school currently enrolling approximately 800 students in grades Pre-K through 12. Located in the western suburbs of Philadelphia, the school is committed to educational excellence and dedicated to developing in each student a love of learning and compassionate participation in the world.

The Shipley School is committed to equal employment opportunities for all individuals. The school will make all employment decisions for employees and applicants without unlawful discrimination as to race, color, religion, sex, sexual orientation, national origin, citizenship, disability, pregnancy, age, marital status, military or veteran status, gender identity and expression, creed, genetic predisposition, victim of domestic violence or any other basis protected by law.

Additional Opportunities

In addition to this position, Shipley seeks talented new colleagues across a host of full- and part-time positions ranging from teaching, to coach, to staff support. Go to shipleyschool.org/about/employment to learn more.