Technical Support Specialist

The Allen-Stevenson School is seeking a full-time, 12-month a year, Technical Support Specialist.

Responsibilities include:

Monitoring and responding to help desk inquiries and requests.
Providing on-site front line hardware and software support to the entire school community which includes students and faculty/staff.
Troubleshooting individual computers, iOS devices, printers, presentation hardware (projectors, Apple TV's, SMART Boards, etc.), and other miscellaneous technology-related equipment.
Managing all printer inventory including consumables/parts, replacements and ordering.
Troubleshooting user's Microsoft, Apple, cloud-based and other software applications employed by the School.
Installing, configuring, and testing new hardware and software for laptops, desktops, and iOS devices.
Assisting in the training of staff, administration, and faculty in the use of the School's hardware and software resources.
Following up, when appropriate, with problem logging, help materials distribution, problem dispatch, and problem escalation to the Director of Technology or the Help Desk Manager.

The successful candidate will be an energetic self-starter who enjoys being with children and has excellent people skills. Additionally, he or she will have a minimum of 3-5 years’ experience with Apple hardware and software, including iOS devices, as well as previous help desk experience. Apple Certified Technical Coordinator (ACTC) certification is preferred but not required for consideration for this position. Must be able to achieve this certification within 3-6 months of being hired.

This position will report to the Director of Technology. Send cover letter and resume to azevon@allen-stevenson.org