Technical Support Specialist

Parish Episcopal School is currently seeking a full-time Technical Support Specialist in the Information Technology Department. Responsibilities will be performed on both our Hillcrest Campus (PK-2nd Grade) and Midway Campus (3rd-12th Grade). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required.

QUALIFYING CHARACTERISTICS

Fundamental knowledge of Windows operating systems and productivity suites including Microsoft Office.
Ability to effectively troubleshoot computer systems.
Understanding of computer hardware and software.
Basic understanding of servers, networks and cabling.
Familiar with mobile operating systems including Apple iOS and Android.
Bright, hard-working and enthusiastic with a serious commitment to excellence.
Excellent communication skills.
An accessible and approachable people person with a good sense of humor.
Self-confident and secure in one’s achievements without seeking or requiring recognition.
Someone who responds well to criticism and deals successfully with difficult and challenging people and circumstances.
Ability to work with adult faculty and staff as well as students.
Ability to keep sensitive information confidential.
Two years of technical support experience in a school environment preferred.
Able to lift 50lbs and work with very small hardware.

ESSENTIAL FUNCTIONS

Perform hardware and software installation and troubleshooting.
Perform hardware repairs and cleaning.
Manage printers and associated consumables.
Assist with servers, network operations, and data cabling.
Perform backup and restore of data when needed.
Assist with Microsoft Active Directory and account functions for all online services.
Create and deploy software packages via a patch management system.
Maintain all school iPads and iOS apps.
Assist with helpdesk ticketing system.
Provide timely tech support on all computers, peripherals, accessories and phones.
Communicate unresolved issues to other IT department members.
Provide audio visual setup and technical support for classrooms and special events.
Train faculty and staff on software and hardware use.
Maintain hardware and software inventory.
Attend and actively participate in weekly IT meetings.
Supervise open computer labs and assist students with projects.
Perform other duties as needed or assigned.

The above description covers the most significant duties performed, but does not exclude assignments not mentioned.