Technical Support Specialist

Responsible for monitoring and responding to Help Desk support requests ranging from printer toner replacements to audio/video setup to troubleshooting all varieties of computer related issues. The ideal candidate is capable of assessing and resolving a diverse array of technical issues. The candidate must be capable of navigating a school environment of 5th through 12th grade students and teachers, interacting appropriately with clients of wide ranging technical comprehension. Mac computers and an expanding iPad program make Mac and iOS fluency a must. Windows hardware and software experience is also desired. Faculty and students use Google Apps for Education for collaboration and familiarity with the various Google Apps is essential. Experience working in independent schools or other academic settings is preferred. Applications with ACMT certification or on their way to certification within the next 90 days will be prioritized. This is a 12 month position. This position reports to the Director of Technology Operations. Email resumes to tdwilliams@berkeleycarroll.org.

Duties include:
Work with other members of the tech team and librarians at the Knowledge Bar in the library, helping faculty and students with tech questions.
Assist team members with technology upgrades using Casper and Netboot.
Rollout new hardware to faculty and staff. Install and upgrade Windows and Mac hardware/software according to department requirements.
Provide timely, professional and courteous support to our community.
Accurately log all support requests in our helpdesk system, maintaining communication with users until request is resolved. Escalate support requests to the Director of Technology Operations when necessary.
Perform post-resolution follow-ups.
Provide Audio/visual support for Smartboards, Apple TVs, flat screen TVs, and projectors, working with our outside vendor if escalation is required.
Manage laptop, printer, Chromebook and iPad repairs through Apple’s GSX system and other repair avenues.
Manage equipment maintenance, routine cleaning, service checks & software updates for shared resources (iPads, MacBooks, and Chromebooks).

Berkeley Carroll is committed to an inclusive program and a diverse faculty and student body. Candidates with a demonstrated commitment to and experience with diversity, equity or inclusion work are especially encouraged to apply.