Technical Support Specialist
Job Level
Entry-level position
Post Date
04/10/2018
Job Category
Specialist / Associate
Sector
Job Status
Areas of Responsibility
The position of technical support specialist will provide technical support for St. Stephen's & St. Agnes School grades k-12 through the department of Information Technology. The IT department supervises the operations of our network, phone system and school web site. This is a 12-month staff position.
This individual will work closely with the Information Technology Director to ensure the needs of faculty, staff and administrative personnel are being addressed. The technical support specialist will also be responsible for tracking technology purchasing, inventory, applications and documentation.
Responsibilities Include:
- Provides consistent, user-friendly support and assistance in addressing technical issues related to the uses of organizational, instructional and academic management including computers, website, phones, A/V solutions, and other technologies as needed.
- Assists in the maintenance of the school's voice and data network infrastructure including an integrated Macintosh and Windows client-server network, file servers, networks, fiber optics equipment, etc.; repairs computer hardware and LAN/WAN infrastructures or arranges repair through outside sources.
- Recommends the purchase of computer hardware and software for the implementation and improvement of computer and technology instruction and management in the school.
- Assists in the preparation of annual budget requests for technological hardware and software after consultation with the school's instructional leaders; oversees/monitors the budget; and coordinates technology purchases.
- Assists with maintenance of a support tracking and inventory database of technical hardware and software in the school; coordinates an annual software audit on all school computers to ensure license compliance.
- Supports all faculty, administration, student and parent uses of the school intranet for teaching and learning purposes as well as academic records management uses.
- Represents the school's technology related programs with computer workshops and technology presentations to students, staff members, parents, and community members as needed.
- Attends technology conferences, seminars and workshops approved in advance by the Director of Information Technology.
- Provides information and assistance to faculty as they develop, implement, and update technology curriculum integration plans. Supports efforts to evaluate the use of technology in the school and disseminates the results of evaluations internally.
- Participates in quarterly planning meetings with the technology personnel of the school. Assists with and contributes information for information technology reports for the Board upon request.
- Assists in the ongoing development and implementation of the school technology policies & procedures, and the technology plan for instructional and management functions.
- Helps instill in the community the belief in and practice of ethical principles of technology use.
Applicant must be a college graduate with a minimum of two years of experience in Macintosh-related Help Desk activities, preferably in an education related setting.
NOTES:
- School hours are 8 AM - 4 PM.
- Salary is hourly, and includes overtime.