Technical Support Specialist

The Allen-Stevenson School seeks a full-time (12-month) Technical Support Specialist. This position will report to the Director of Technology and is available immediately..

Responsibilities include:

• Monitoring and responding to help desk inquiries and requests.

• Providing on-site frontline hardware and software support to the entire school community, which includes students, faculty and staff.

• Troubleshooting individual Macintosh computers, iOS devices, printers, presentation hardware (Legamaster, Apple TV's, SMART Boards, projectors, etc.), and other miscellaneous technology-related equipment.

• Managing all printer and copier inventory including consumables/parts, replacements and ordering.

• Troubleshooting user's Microsoft, Apple, cloud-based and other software applications employed by the School.

• Installing, configuring, and testing new hardware and software for laptops, desktops, and iOS devices.

• Assisting in the training of staff, administration, and faculty in the use of the School's hardware and software resources.

• Manage GSuite student accounts

• Following up, when appropriate, with problem logging, help materials distribution, problem dispatch, and problem escalation to the Director of Technology or the Help Desk Manager.

Qualifications, Skills and Experience:

The successful candidate will be an energetic self-starter who enjoys being with children and has excellent people skills. Additionally, he or she will have a minimum of 3-5 years’ experience with Apple hardware and software, including iOS devices, as well as previous help desk experience. Apple Certified Mac Technician (ACMT) certification is preferred but not required for consideration for this position. Must be able to achieve this certification within 3-6 months of being hired. Teaching experience is beneficial but not necessary.