Technical Support Specialist

The French American International School seeks a full time technical support specialist for their IT department to begin immediately. The technical support specialist will provide helpdesk support to students, teachers, and staff. The person in this position is responsible for the configuration, maintenance and support of computer workstations, their peripherals, their software, telephones, projectors, and other audio-visual equipment. The technical support specialist also provides technology support for some school events and performances, some of which occur in the evening.

Essential Responsibilities / Duties

• Primary responsibility for incoming helpdesk support requests for hardware (laptop and desktop computers, printers, projectors, cameras, and other peripherals) and software/systems like Google email and Drive, Microsoft Office, and other classroom applications. Helpdesk workload is balanced with IT Manager.

• Troubleshooting technical issues as they arise, keeping technical staff and other coworkers informed about progress, noting what work was done and what the final resolution was in shared ticketing system

• Scheduling with IT Manager, enable the Tech Office to provide support coverage before, during, and after the school day (8:00 AM to 3:30 PM) for teachers, administrative staff, and students.

• In coordination with IT Manager, manage users and groups in Active Directory, Group Policy objects, and other network services.

• Back up the IT Manager in supporting Windows servers and network, system monitoring and backup

• Deploy computers and other hardware, operating system images, applications, and updates as needed.

• Perform or arrange for repair of equipment or recommend replacements when repairs aren't possible or cost-effective

• Maintain accurate inventory for hardware and consumables like printer toner

• Write and/or maintain procedures for tasks like workstation deployment as well as system documentation

• Participate in ongoing, self-directed research and study to enhance technical knowledge and skills as well as to evaluate how technologies might be implemented in our school environment.

• Other duties as assigned

Minimum requirements

• Two or more years of experience in technology support in Microsoft Windows environments involving the installation, configuration, and ongoing maintenance of networked PCs, their software, and peripheral equipment.

• High School diploma or GED and one or more years of successful secondary education, or equivalent combination of training and hands-on experience

• Experience administering and troubleshooting wired Ethernet and wireless networks

• Excellent written and verbal communication skills

• Able to lift 40 pounds, to lift and carry equipment and to use a hand truck or cart to move equipment around our multi-building campus.

Preferred Qualifications

• Microsoft, CompTIA, VMware, or other relevant technical training and certifications

• Experience with Microsoft SCCM, especially in transitioning workstations from Windows 7 to Windows 10 and deploying OS patches and new software versions.

• Familiarity with GSuite / Google Apps administration

• Experience performing Chromebook hardware repair

• Experience with

  • Malwarebytes Endpoint Security or Endpoint Protection

  • Blackbaud's Education Edge

  • JAMF (formerly JSS Casper suite)

  • Faronics Deep Freeze

  • Spiceworks (or other helpdesk, inventory systems)

• Experience with administering internal phone system / PBX and voicemail

• Familiarity working in a school/educational environment

• Able to communicate in French, spoken and written

Interested parties should complete FAIS application, along with a resume and cover letter to humanresources@faispdx.org. 

Position is open until filled. 

This is a full-time non-exempt position (some evening and weekends will be required) with a salary range of $20-$25 per hour (depending on experience). This position also comes with a competitive benefits package, including medical, vision and dental insurance, paid time off and a 403(b) plan with matching after one year of employment.