Technical Support Specialist

Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically-rigorous day and boarding school serving approximately 600 students from age three through 12th grade. The campus is located on 140 acres in the historic Sandy Spring area of Montgomery County, Maryland, and the School is approved by the Maryland State Board of Education and accredited by the Association of Independent Maryland Schools.

SSFS offers an inquiry-based college preparatory program that emphasizes deep understanding throughout the curriculum while encouraging collaboration, instilling confidence, fostering practical experience, and cultivating respect for others. The School's teachers help students internalize a process we call "QRA” —Question, Reflection, Action—which ensures that they think critically, integrate new knowledge, and apply what they learn. We help students develop their individual sense of purpose as they become caring citizens of the world.

Our school’s culture, rooted in the idea that collaboration engenders achievement, can be traced to our Quaker heritage and abiding belief in the Quaker values of simplicity, equality, honesty, stewardship of the environment, and peaceful resolution of conflict. Our teachers are lifelong mentors and strive to identify and cultivate each student’s intellectual, extracurricular, and social passions. In doing so, we help shape students whose actions speak volumes and whose lives become exemplars—not only among their peers and families today but also in their personal, educational, and professional communities long after high school. Sandy Spring Friends School students are taught to act upon what they learn. This call to action propels their accomplishments as graduates, in college, and beyond. 

Full-time, 12 months, non-exempt (hourly)

Sandy Spring Friends School seeks a full-time Technical Support Specialist to join our IT team providing assistance for faculty, staff, and student computing. Reporting to the IT Director, the Specialist is responsible for troubleshooting and resolving common technology problems. Additionally, the Specialist supports the audiovisual needs for school events which includes computer projection and sound amplification. Work hours are generally 7:30 am- 4:00 pm, but may be altered to cover evening or weekend events multiple times each month.

Responsibilities:

• Troubleshoot, resolve and/or escalate common problems with hardware, software, network, projectors, and printing.

• Independently manage and prioritize work, communicating workflow progress by updating help desk ticketing database on a daily basis.

• Support students and staff with basic technical needs.

• Manage in-house process for loaning and retrieving spare equipment.

• Manage printer maintenance and perform toner replacements.

• Perform setup and breakdown of audio-visual equipment.

• Run AV equipment for School events, including mixing of microphone audio, computer projection, live-streaming, video-conferencing, etc.

• Perform video-recording, including editing and publishing of video.

• Assist in maintaining accurate inventory records and organization of all technology equipment.

• Assist in the computer imaging and deployment process.

• Assist in the installation of network cabling and various IT equipment.

• Install and test various software applications and updates as directed.

• Other duties as assigned

Necessary skills: The ideal candidate will have the ability to work independently, organize and prioritize their work, successfully fluctuate between short and long term projects, synthesize information, work well with students and adults, write in a clear and concise manner, and adapt under pressure when presented with a technology emergency.

Education and Experience: Bachelor's degree preferred, 1-2 years of experience required along with a working knowledge of: 

• Mac and Windows operating systems and common networking settings. 

• Computer and peripheral components, iPad's, printers, projectors, etc., including configuration, maintenance, and repair.

• Microsoft Office suite, Google Apps for Education, and various browsers.

• Sound and audio-visual equipment including sound boards, speakers, projectors, microphones, etc.

Physical Requirements: The ability to navigate stairs as part of daily routines; mobility around a large campus with uneven pavement; bending and squatting as required to access equipment; lifting/carrying boxes up to 25 pounds; and the ability to maneuver as necessary within a regular classroom and office setting.

Commitment to Diversity: Sandy Spring Friends School embraces the Quaker testimony of Equality and seeks applicants who represent all backgrounds and demonstrate a commitment to diversity, equity, and inclusion. We greatly value our diverse student population with 42% of students self-identifying as people of color and 89 international students representing 16 different countries. We actively seek faculty representative of our students’ diversity. Click to learn more about diversity at Sandy Spring Friends School. Special consideration may be given to members of The Religious Society of Friends.

Sandy Spring Friends School does not discriminate on the basis of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or a person's status as a qualified candidate with a disability in administration of its educational program, admission policies, financial aid program, staff hiring and other school-administered programs.

Please provide a cover letter, resume, completed application, and three professional references by selecting the link.