Technical Support Specialist

 
Position Summary:

The Technical Support Specialist provides technical support to users by researching and answering questions, troubleshooting problems and fixing issues with hardware, software and the network. 

Essential Job Functions:

• Provide hands-on support to faculty, staff and students in a timely and courteous manner; provide guidance to help them troubleshoot issues.
• Improve system performance by identifying problems and recommending changes.
• Work with Director of Information Technology to maintain network, including wired and wireless infrastructure.
• Support and maintain all computer hardware (laptops, desktops, iPads, printers, projectors, phones, etc.).
• Standard Active Directory responsibilities (setup of mailboxes, resetting passwords, setting up group policies and other related activities).
• Assist in the technical needs for assemblies, meetings and events, when needed.

Required Skills & Experience:

• Technical/Associates degree in Information Systems or related field required.
• 1+ year(s) helpdesk/desktop support experience required.
• Network+, A+ certifications desired.
• Experience working with helpdesk/desktop issues involving Windows workstations (Windows 7 & 10), Mac (OSX), printers and iPads.
• Solid knowledge base and some work experience with networking and server administration.
• Ability to handle sensitive and confidential matters with discretion and tact.
• Demonstrated proactive, self-starter who takes initiative and acts with a sense of urgency to get things done.
• Strong organizational skills and ability to manage competing priorities.
• Strong analytical and problem-solving skills; documentation skills, research and resolution skills and multi-tasking skills.
• Ability to read, comprehend and communicate complex technical information.
• Ability to communicate effectively, utilizing interpersonal skills to maintain effective relationships with other department staff, faculty, students and the public.
• Ability to express ideas in an organized, articulate and concise manner.

Physical Requirements/Work Environment:

• Ability to lift and move equipment weighing up to fifty (50) pounds as well as climb stairs and ladders.
• Occasional stooping, kneeling and reaching.
• Ability to work on the computer for extended periods of time.
• Ability to work in a fast-paced environment with frequent interruptions.

Additional Requirements:

• Ability to, for special events, meet a flexible work schedule including occasional evenings and weekends.
• Subject to a criminal background check prior to employment.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands that may be required.

Position Details:

This position is available immediately and is a part-time, 20 hours per week, 12-month position. This is a salaried position, eligible for overtime. Pay is commensurate with qualifications and experience. Benefits include Medical, Dental, Vision and 403(b). This position will report directly to the Director of Information Technology.

How to Apply/Contact:

Please send your resume with a letter of interest, including references and a salary requirement to andrewh@maryvale.com. No calls please. Review of applications will begin immediately, and it will continue until the position is filled.