Technical Support Technician

Friends Seminary is an independent Quaker school educating students in grades K-12 in New York City since 1786. The Technical Support Technician (Level 1) is responsible for the basic maintenance of computer and A/V equipment on campus and for providing thorough, friendly customer support to staff, faculty and students. This position reports to the Director of Technology and will work extensively with the other members of the Technology Department.

A successful candidate will possess problem-solving savvy, the ability to work collaboratively and independently, strong organizational skills and professional presence. In addition, an ideal candidate would have at least 1 year of professional experience in a technical support position.

Responsibilities

• Review the Helpdesk system, resolving issues and escalating tickets as needed

• Prepare, maintain and troubleshoot MacOS computers and iPads for staff, faculty and students

• Maintain and troubleshoot PC computers and Microsoft Windows as needed

• Configure and troubleshoot various A/V equipment including projectors, SMARTboards, microphones and speakers in classrooms and meeting spaces

• Write basic end-user documentation

• Assisting tech staff with both short-term and long-term projects as needed

• Assist database administrator with maintaining and updating asset inventory system

• Test new technologies and offer feedback and recommendations

• Help with organization of Technology Department storage and work spaces

Requirements

• Experience troubleshooting macOS and iOS devices

• Ability to communicate clearly to both technical and non-technical users

• Strong analytical skills, must be detailed-oriented, thorough and accurate

• Ability to work independently as well as within a team-oriented environment

Preferred Experience

• Familiarity working with a helpdesk system for support tickets

• Experience with JAMF or other MDM software

• Apple Certified Mac Technician

• Familiarity with creating end-user documentation

• Bachelor’s degree

This position is available immediately. 12-month, full-time, non-exempt.

To apply: Candidates must submit a cover letter, resume and contact information for three references to: techjobs@friendsseminary.org and include your first and last name and the position you are applying for in the subject line. You will receive a confirmation email when you submit your application online. No phone calls, please. 

Friends Seminary actively promotes equity, diversity, and inclusion in all programs and operations, including admissions, financial aid, and hiring. To form a community which strives to reflect the world’s diversity, we do not discriminate on the basis of race or color, religion, nationality, ethnicity, economic background, physical ability, sex, gender identity or expression, or sexual orientation. Friends Seminary is an equal opportunity employer. Candidates of color and members of other underrepresented groups are strongly encouraged to apply. We urge all applicants to identify and express their individuality and the ways in which they might enrich and diversify the school community.