Technician, Information Technology Services

The Part-time Technician, Information Technology Services (ITS) Support will provide college-wide computer systems operations and technical support. The Technician will provide support in the areas of installing equipment, installing, moving and repairing microcomputer hardware and software systems. The Technician will also provide technical assistance and training when necessary.

The salary is $14.45 per hour, based on experience and academic credentials.

1. Pursuing or have obtained an Associate’s Degree or higher. **Note: Degrees and hours must be from a college accredited by a US Department of Education accepted accrediting agency such as SACSCOC.
2. Working knowledge of networks and PC hardware and software.
3. Valid North Carolina Driver’s License.
4. Ability to travel between campus sites.

1. One year or more of directly related experience.
2. A+ and/or basic Microsoft certifications.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee will regularly use hands to finger, handle, or feel objects, tools, or controls and talk or hear.
• The employee may frequently stand, walk, and sit.
• The employee may occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee may lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Provide maintenance of PCs: hardware, software, network connectivity, and general information technology equipment in classrooms, conference areas, and offices.
• Respond to computer service requests related to computer systems hardware and software.
• Assist in projects such as converting to new hardware and software, moving equipment, network cabling, and classroom setup changes.
• Assist in implementing instructional technology needs and goals.
• Diagnose hardware, software, and operator problems; perform remedial actions to correct problems.
• Provide limited training in the use of new software or hardware.
• Read technical journals or manuals and attend vendor seminars to learn about new computer hardware and software.
• Assume responsibility for being familiar with and adhering to all policies of the College.
• Treat others respectfully, speak to others courteously and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
• Model an understanding of and commitment to the comprehensive community college philosophy and mission.