Technology and Innovation Co-ordinator

Internationally acclaimed for its unique environment and expertise in the particular learning needs of girls, The Bishop Strachan School (BSS) has built a reputation over its long history as an undisputed leader in education. Offering a challenging, lively and creative atmosphere and a roster of uniquely qualified faculty and staff, BSS inspires each student to find her passion, pursue her dreams and reach her potential through a rigorous academic program. Helping students become smart, independent, compassionate young women, BSS provides the tools, technology and innovation required to thrive in post-secondary pursuits and beyond. Our unique whole girl approach, commitment to excellence and embodiment of strong values create a profound and powerful learning environment within a supportive, engaged community.

To support our mission of providing our students with the best educational experience, we strive for excellence in every facet of the organization – including providing a stimulating, creative and lively work environment that attracts the best staff and faculty. We are seeking the right candidate to fill the position of:

Technology and Innovation Coordinator, One Year Appointment, August 2017 – August 2018

Reports to:

Technology and Innovation Help Desk Manager

Summary of Position:

The Technology and Innovation (TI) Coordinator is responsible for the development of online modules, instructional and training materials. This position is responsible for onboarding new faculty and staff into the BSS technology environment and other training as required. This position will coordinate a variety of technology projects. In addition, the TI Coordinator will support day-to-day Help Desk activities as needed.

Specific Accountabilities Include:

• Develops and maintains a BSS repository of online training resources, including modules, courses, FAQ’s and myBSS Technology and Innovation (TI) Groups. Works collaboratively with other team members and School Administration to provide input into teacher and student skills development
• Collaborates and consults with staff, faculty and students to understand where technology skills development is required, on an ongoing basis
• Promotes self-help philosophy for all BSS users, whereby students, teachers and staff would be directed to self-help repositories and other resources that provide easy “how to” help
• Provides onboarding technology training for new and returning faculty and staff, via online or F2F
• Provides, with other team members, a check-in with new staff on their ability to use BSS systems
• Coordinates implementation of technology projects, including but is not limited to, research, work-back plan and schedules, task coordination, update communications and training requirements
• Provides and documents front line technical support to users, both staff and students – in person, on the phone and online via the Help Desk ticket system
• Follows up with users both F2F and online to communicate status of problem resolution and ensure that user needs are met
• Assists in the research and development of current and new Help Desk processes and systems
• Helps in the setup of new systems, as requested, as well as provides input and just-in-time training where required
• Other related duties as assigned.

Skills, Experience and Attributes Include:

• Related degree, diploma or other relevant training
• Excellent experience in the development of training materials both for face-to-face instruction, online and self-help
• Excellent project management experience
• Technical proficiency and experience installing, maintaining, and troubleshooting a variety of Mac and PC hardware and software in a professional, enterprise environment
• Experience in use of a Help Desk ticketing system
• Excellent verbal and written skills
• Organizational and multi-tasking skills -able to handle multiple priorities in a professional manner
• Team player with strong interpersonal and customer service skills, initiative and judgment needed to interact with students, colleagues, staff and vendors
• Sense of humour

Interested applicants should forward a cover letter and resume to Human Resources at The Bishop Strachan School by email to careers@bss.on.ca indicating Technology and Innovation Coordinator in the subject line.

We thank all candidates in advance. We will, however, contact only those selected for an interview. We believe that diversity in our school fosters a rich, inclusive and creative environment. We are actively engaged in building a more diverse school and encourage all qualified applicants to apply.