Technology and MakerTech Support Specialist

The Technology and MakerTech Support Specialist is responsible for supporting end users, including faculty, staff, administration and Maker students. Acting on tech support requests for our staff of 60, the TMTSS resolves or escalates issues in a timely manner. The TMTSS works with the Director of Integration and Technology to evaluate, maintain, and/or update the technological infrastructure of the school. This is a full time position for a dynamic, proactive and creative person who loves technology and enjoys working with people.

Accountability
The Technology Support and MakerTech Specialist reports to and is accountable to the Director of Integration and Technology and is appointed, supervised, evaluated and dismissed by the Principal in consultation with the Assistant Principal of Academics and the Director of Integration and Technology.
 

Member of

Technology Committee, Technology Team and other committees as assigned by the Principal.

Responsibilities

Catholic Mission of SJND

• Upholds the mission of St. Joseph Notre Dame High School and models a moral code which is consistent with the teachings of the Roman Catholic Church

Technology Department

• Responsible for initial prioritization, troubleshooting, resolution, escalation, and timely response to user requests and issues

• Provide in-person, email, and phone support for the SJND community

• Maintain, deploy, and supervise computers, printers, and A/V equipment for classrooms and events

• Provide classroom technology support (including, but not limited to: LCD projectors, document cameras, printers and web services)

• Troubleshoot and repair Windows and Macintosh OS computer hardware and software issues

• Assist with password resets, new accounts, permissions, and general network troubleshooting.

• Assist with database management

• Maintain documentation for network, user applications, and software

• Work with Tech Team to spot trends, roll out proactive projects, and other duties as assigned

• Manage Technology Department inventory, supplies, and documentation

Makertech Coordination

• Oversee, organize, manage and reorder Makerspace materials, supplies, equipment, arrangement and check-out schedule to faculty.

• Work with teachers to develop Maker projects within their curriculum.

• Orient teachers and students to any new low or high tech capabilities from Makertech.

• Supervise student Maker Managers by delegating specific responsibilities, collaborating on planned challenges, teaching proper tool and equipment management.

• Assure student health and safety by teaching proper technique and supervision.

• Create a warm and welcoming learning environment for students and families; communicate with parents and family members as needed.

• Implement safe and effective classroom management routines and expectations for all students using the Makerspace.

Required Knowledge, Skills and Abilities:

• Understanding of network infrastructure, hardware and software systems

• Exhibit professionalism, honesty, integrity and respect for everyone on campus

• Possess strong customer service skills including punctuality, professional dress, focused attention, and a positive attitude

• Be self-motivated with a problem solving curiosity

• Ability to lift 50lbs

• Ability to walk up and down stairs

• Able to occasionally work nights and weekends