Technology and Media Support Technician

Technology and Media Support Technician

As a key member of Nueva’s technology team, the Technology and Media Support Technician reports to both the Manager of Technology and the Director of Technology. The primary objective of this role is to ensure the optimal functioning of the school’s computers and end-user devices. The ideal candidate will have extensive experience supporting a diverse range of technology needs for a broad user base. The ultimate goal is to maintain and enhance user productivity in a highly visible, successful, and collaborative school environment. This is a full-time, benefits-eligible position available for immediate hire.

We are seeking applicants who represent the full diversity of our community in the Bay Area. Our ideal candidate will possess a deep appreciation for the diverse socioeconomic, racial, cultural, disability, gender identity, sexual orientation, academic, and ethnic backgrounds present in our community. In joining our team at Nueva, you will become a part of an inclusive, iterative and equity-minded community that recognizes that equity and social justice is a lens with which we examine all aspects of our school community in order to ensure an educational experience where all students and colleagues can thrive. In deciding whether to apply for a position at Nueva, you are strongly encouraged to consider whether your values align with Nueva’s Mission, Vision, and Values.

Primary Responsibilities

• As the Technology Office’s support point person, this position is responsible for initial prioritization, troubleshooting, resolution, escalation, and timely response to user requests and issues.
• Provide in-person, email, and phone support for faculty, staff, students, parents, and board members.
• Provide classroom technology support (including, but not limited to: Smart Boards, interactive projectors, document cameras, web services).
• Set up computers and A/V equipment for events (occasionally providing after-hours event support).
• Troubleshoot and repair Windows and Macintosh OS computer hardware and software issues.
• Deploy and modify standardized installation images for computers and mobile devices.
• Assist with password resets, new accounts, permissions, and general troubleshooting.
• Troubleshoot basic networking issues, escalating as needed.
• Maintain documentation for network, user applications and software.
• Work with Tech Office to spot trends, roll out proactive projects, and other duties as assigned.
• Familiarity with Zendesk or similar is a plus.

Qualifications

• Strong people skills are essential. This role supports a diverse community of students and adults of various skill levels while interacting smoothly with the team in the Technology Office.
• Communication skills are key. The candidate must be able to provide complex information in written and spoken form to members of the Nueva community in ways they understand.
• The job requires scrupulous attention to detail, strong and quick troubleshooting abilities, a dedication to follow-through, and a demonstrated willingness to learn quickly and independently.
• Troubleshooting and/or repairing macOS devices (10.12, 10.13, MBPro).
• Troubleshooting and/or repairing Windows devices (Windows 7, 8, 10).
• Troubleshooting iOS devices (iPads).
• MDM and image deployment systems (preferably JAMF Pro).
• Administer user and mailbox accounts in Active Directory and/or Exchange.
• A/M/C phones on VOIP systems (preferably Shoretel).
• Maintaining and troubleshooting network printers and copiers.
• Troubleshooting projectors and interactive whiteboards.
• Supporting MS Office, iLife, iWork, Adobe Creative Suite.
• Preferred: Apple Certified Macintosh Technician and familiarity with Apple GSX.
• The work can be physically demanding, requiring the ability to lift up to 50 pounds; bend, stoop, crawl, and reach.
• Repetitive (keyboard) motion

Compensation and Benefits

The hourly wage range for this position is $32.00/hour - $48.25/hour. The starting hourly rate is based upon, but not limited to, several factors that include type and years of experience, education level, and expertise.

We offer a full benefits package that includes fully paid medical, dental, vision, life insurance for employees, employer contribution toward dependent insurance premium, a generous match on our 403(b) retirement plan, long-term disability insurance, flexible spending account, and free lunch. Eligibility rules must be met. You may learn more about Nueva’s benefits here.

To Apply

Please send your application information (cover letter, resume, and the names and contact information of three references) to the Nueva Employment Website.  To address specific questions, please email Ramiro Orta, at rorta@nuevaschool.org or Eric Spross, at espross@nuevaschool.org

The Nueva School is an Equal Opportunity Employer – we do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex. We welcome applications from people of color and those with experience outside the education field.

About The Nueva School

The Nueva School, an internationally-recognized, nonprofit, independent day school, has served gifted and talented students since 1967. Today, Nueva serves nearly 1000 students PK-12. Nueva is located in the neighboring towns of Hillsborough and San Mateo, equidistant between San Francisco and Silicon Valley, serving six different counties throughout the Bay Area of Northern California.

A constructivist school, Nueva is known for its distinctive inquiry-based interdisciplinary studies, project-based learning, and pioneering work in social-emotional learning and design thinking. The Nueva community instills a passion for lifelong learning, fosters social and emotional acuity, and develops the imaginative mind. Our school has received the US Department of Education National Blue Ribbon Award, the US Department of Education National Green Ribbon Award, and the American Institute of Architects Award for School Design and Sustainability; has been recognized as an Apple Distinguished Program and appointed an Ashoka Changemaker School; co-founded the Common Ground Speaker Series; hosts the biennial Innovative Learning Conference, and was highlighted by the Pulitzer Prize–winning and New York Times best-selling author Thomas Friedman in his book That Used to Be Us in the chapter “Average Is Over.”

For more information about The Nueva School, visit our website: www.nuevaschool.org