| Facilitate the implementation of technology and provides superior customer service to all internal and external customers of The Sagemont School.
JOB DUTIES:
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Assist with technology needs on both campuses including employee PC’s and laptops/tablets, student laptop/tablets, teacher technology i.e., Promethean, Mimeo, projectors, and peripheral accessories such as printers, etc.
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Troubleshoot, correct and escalate technical problems as necessary and assist end users with technology questions.
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Assist with ticket system for tracking repairs and other Help Desk applications.
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Assist with maintaining the Technology Handbook designed for users of Sagemont technology.
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Assist with Laptop/Tablet Night programs and other technology orientations for staff and students.
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Assist with break down and set up of technology in classrooms and offices (including imaging & installation) on both campuses.
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Communicate with stakeholders in a courteous and professional manner.
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Conform with and abide by all regulations, policies, work procedures and instructions.
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Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.
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Act, dress, and behave in a professional manner to reflect a positive image of the school.
ESSENTIAL SKILLS & EXPERIENCE:
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Bachelor's Degree preferred with two (2) years experience in a technology or education related field.
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Knowledge of school policies and procedures.
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Knowledge of current developments with technology related to job responsibility.
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Knowledge of hardware and software required by The Sagemont School.
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Possession of valid FL drivers license.
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Ability to provide own transportation and commute between two campuses daily.
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Ability to effectively train others; emphasis on excellent written and verbal communication.
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Ability to provide superior customer service with emphasis on communication.
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Ability to maintain a professional demeanor in a fast-paced environment.
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Ability to interact professionally and maintain effective working relationships with stakeholders.
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Ability to maintain confidentiality.
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Ability to respond to a technology job related emergency and participate on Disaster Recovery Team.
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Proficiency in Microsoft Office, Rediker, Grade Quick and all other hardware and software required by the school.
The company is an Equal Opportunity Employer. M/F/D/V encouraged to apply. |