Technology Assistant

Job Level
Entry-level position
Job Category
Assistant
Sector
  • Technology
Job Status
Areas of Responsibility
  • All Areas of Technology

JOB GOAL (PURPOSE/OBJECTIVE): Provide support of the school’s technology program and equipment and assist all users of technology. The technology assistant is the first­level position for the technology department.

QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED):

  • Sufficient formal and/or informal training to provide the ability to perform duties as listed below.

  • Technical expertise using and maintaining the current and incoming district equipment and systems.

  • Excellent customer service relation skills.

  • Highly effective communication, listening, collaboration, and interpersonal skills

  • ELS­PARA License

  • Must have the ability to travel to/from various locations in the district as needed

PERFORMANCE RESPONSIBILITIES:

  • Assists school employees and students in all technology­related troubleshooting.

  • Basic data update to the inventory database and fulfillment of work orders.

  • Deployment of computer images and basic software update/installs and troubleshooting.

  • Routine maintenance and support of staff and student devices.

  • Manage repair workflow from building to district office

  • Other duties as assigned by supervisor

CORE COMPETENCIES

  • Highly ethical and able to maintain confidentiality.

  • Demonstrates professional conduct at all times.

  • Committed to continuous improvement and data based decision­making.

  • Displays quality work through accuracy and attention to detail.

  • Effective written, verbal, and technology based communication skills.

  • Works effectively and productively as a member of a team.

  • Exhibits a service orientation.

  • Demonstrates technology skills as required by job responsibilities.

  • Excellent attendance and punctuality.

Physical Activity Requirements

  • Routine physical activity associated with normal school environment.

  • While performing the duties of this job, the employee is regularly required to speak and hear to exchange information.

  • The employee is frequently required to stand and walk. The employee is occasionally required to sit; climb and balance; bend at the waist, stoop, kneel, and perform work which involves occasional lifting, pushing and or pulling of objects up to 20 lbs.

  • Specific vision abilities required by this job include close visual acuity, preparing and analyzing data, viewing computer, extensive reading.