Technology Associate

This position serves the entire school community. The primary responsibility is to support students, faculty and staff in all areas of technology. The Technology Associate reports to the Director of Technology but will also take direction from the Network Administrator and Information/Education Technology Administrator.

Position Type: Non-exempt

Reports to: Director of Technology

Schedule: 12 month

Duties/Responsibilities:

The Technology Associate’s responsibilities include, but are not limited to:

●Support of the IT Help Desk; monitoring, managing, documenting and tracking of all issues and solutions.

●Diagnosis and troubleshooting of problems with computer systems, including hardware and software, email, network and peripheral equipment.

●Perform maintenance and repair of PC based computer, Apple computers, iPads, and all other peripheral devices.

●Maintain accurate inventory of school wide equipment along with IT team members.

●Imaging and installation of software and system upgrades on new and existing computers.

●Support of Google Apps for Education environment, cloud/web based technology, and other services and associated end user management.

●Provide assistance to System Administrators with maintenance and upkeep of infrastructure.

●Construct and organize professional development training for students, faculty and staff as needed.

●Research and provide solutions for obsolete or discontinued software.

●Provide audio/video support as needed for campu spaces and classrooms.

●Troubleshoot issues related to all classroom technology resources.

●Other duties as required.

Characteristics:

●Strong interpersonal skills with a customer service focus.

●Proactive, solutions based mindset.

●Ability to work in a team environment.

●Strong organizational skills, the ability to meet deadlines and think independently.

●Ability to work with adults and students of various competency levels.

●Motivation to learn through professional development and certification training.

Experience/Qualifications:

●High School diploma with two plus years of college and/or computer education.

●One plus year(s) experience as an IT Help Desk professional.

●Experience troubleshooting issues with Windows computers, Mac computers, laptops and mobile devices.

●Experience with Wifi platforms and access point deployments.

●Basic understanding of network topology, configuration, protocols and how to troubleshoot in this environment.

●Microsoft certification/A+ certification a plus with proficiency in Windows 10.

●Network+ and Security+ certification a plus.

●Basic understanding of Active Directory and DNS.

●Must be able to lift 60 pounds independently.

●Able to work with multiple distractions and changing priorities.

●Able to work during off peak and extended hours.

●Must enjoy working with adults and students who approach the use of computers and technology from an educational point of view.

Interested and qualified candidates should email the below materials to Director of Human Resources Cheryl Geerhold at cgeerhold@berkshireschool.org.