Technology & AV Specialist

The Field School (Washington, DC) is seeking a Technology & AV Support Specialist, they should be comfortable being the main point of contact of a small but highly responsive and customer service focused technology operation. The Technology & AV Specialist must work closely with all faculty and staff with minimal direction on day-to-day support needs as well as being able to maintain a directed task list. Qualified candidates possess a love for technology, must be customer service focused, should be able to maintain a calm demeanor through more stressful times, and have a good sense of humor.

The Technology & AV Specialist is a technical support position responsible for performing help desk tasks associated with school technology resources, including Apple computers, Chrome OS devices in a 1:1 environment, a variety of common peripheral devices including printers and multifunction devices, and audiovisual systems (projectors, speakers, amplifiers, etc). Working closely with the Director of Technology to deliver and maintain a highly visible and available technology department to all Field School faculty, staff and students. The Technology & AV Specialist also contributes expertise to the team by participating in project planning efforts and implementing technical & audiovisual support projects as assigned by senior staff.

This is very much a "firefighter" type of position, when calls or emails come in for support we should respond quickly and confidently with solutions. If a problem cannot be quickly resolved, we are expected to communicate, then follow up at a later convenient time.

DUTIES AND RESPONSIBILITIES

Provides general technical support for school computers and devices in a self-directed manner.
Coordinate work assignments and resolution of critical technical issues, this is a "firefighter" role. Support requests should be addressed with professionalism and urgency within a small window of opportunity to resolve the issues.
Communicate with staff and the Director of Technology the course of action taken to resolve technical issues.
Work with faculty, administrative staff, and the Director of Technology to coordinate the ordering and receiving of approved technology, software, apps, and other technology needs.
Coordinates administrative support of Field's 1:1 Chromebook initiative. Including:
Google Domain Administration
User Management and Organizational Unit structure
Device management
Distribution and collection of devices
Licensed App deployment, ChromeOS, Google Apps Domain Administration
Participate and, at times, lead Student and Faculty trainings
Maintains software library and documentation to include, but not to be limited to, network wiring, hardware asset information, and software licensing. A solid understanding of basic network and telephone cabling as well as the ability to understand network diagrams.
Distribute new equipment and services as needed
MINIMUM QUALIFICATIONS

Thorough knowledge of Apple operating systems and common applications required
Thorough understanding of Google Apps for Education; policies within Organizational Units, Device Management within a 1:1 environment, app distribution, etc.
Basic knowledge of LAN required
Basic knowledge of telephone administration desired
Support experience with common audiovisual playback and display technologies, including projectors, a/v system control technologies and programming, and Apple TV devices