| |
Qualifications |
Required/Preferred |
| |
Minimum one year of customer service experience.
|
Required |
| |
Strong customer service orientation and possess the ability to establish and maintain cooperative working relations with faculty, students, Anderson and ACIS staff, as well as vendors and suppliers.
|
Required |
| |
Demonstrated ability to handle difficult customer service situations calmly, courteously and efficiently.
|
Required |
| |
Skill in portraying to the user availability and approachability, patiently listening to the user's description of the problem, probing with knowledgeable questions, interpreting information to advise and guide the user to an effective solution.
|
Required |
| |
Familiarity with Anderson School faculty research and faculty/student instructional needs.
|
Preferred |
| |
Working knowledge of off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
|
Required |
| |
Demonstrated experience in installing and configuring off-the-shelf PC software applications including Microsoft Office, Internet and email applications.
|
Required |
| |
Working knowledge of the current Microsoft operating system.
|
Required |
| |
Demonstrated experience in installing and configuring current Microsoft operating system.
|
Required |
| |
Working knowledge of software installations and testing procedures for networked and single user systems for Anderson supported software, including Windows, Word, Excel, PowerPoint.
|
Required |
| |
Working knowledge of networking principles, applications, protocols and hardware including TCP/IP, PPP, 802.11b, IPX/SPX.
|
Required |
| |
Demonstrated ability to troubleshoot hardware problems and replace parts as necessary.
|
Preferred |
| |
Detailed knowledge of multimedia workstation configurations, input / output devices, and printers.
|
Preferred |
| |
Demonstrated ability to anticipate and solve potential microcomputer and network problems through running appropriate diagnostic programs.
|
Preferred |
| |
Detailed knowledge of network printing and connectivity issues, including creating queues and required system files.
|
Preferred |
| |
Demonstrated skill in troubleshooting operational problems such as lost network or DSL/cable modem connections.
|
Required |
| |
Demonstrated ability to employ logical methodology while troubleshooting computer related technical problems such as corrupted or lost data, file management, application software problems and operating systems problems.
|
Preferred |
| |
Detailed knowledge of LCD projection equipment and audio/visual equipment.
|
Preferred |
| |
Demonstrated ability to communicate effectively in standard English, both written and verbally, to share information with co-workers and users and to explain policies and procedures in a clear and concise manner.
|
Required |
| |
Demonstrated ability to explain diagnostic and troubleshooting procedures to clients.
|
Preferred |
| |
Demonstrated skill in getting answers to technical questions from manufacturers, either through written documentation, web site or other electronic forms.
|
Preferred |
| |
Self-motivating, able to work as part of a team sharing duties and responsibilities with peers, generating own assignments and completing them without supervisor involvement.
|
Required |
| |
Demonstrated ability to work under time constraints and competing requests for services, and to set priorities which accurately reflect the relative importance of job responsibilities.
|
Required |
| |
Demonstrated ability to learn new skills in response to a changing work environment and to expand the knowledge base on issues affecting the work-unit and the organization.
|
Required |
| |
Must be able to lift and move equipment weighing up to 30 pounds.
|
Required |