Technology Coordinator

• Well-rounded computer and technology usage - PC’s Macs iPads
• Advanced client operating system usage (Windows, MacOS)
• Usage and administration of Content Management Systems (CMS)
• Graphics manipulation / WYSIWYG web tools usage
• iPads / IOS (1:1 program)
• Google Apps (now G-Suite)
• Mobile Device Management and related functions
• Audio Visual equipment (projectors, LCD displays, sound and PA equipment)
• Time Management

Bonus Knowledge:

• Mid-level Database / ERP systems

 
The ideal candidate will have the following traits:

• Minimum 3-5 years customer service and technology support experience
• Someone who enjoys technology and working with people
• An individual who is well versed with all aspects of technology usage and willing to enhance knowledge unassisted
• A background in customer support where the expected quality level was high to elite
• A person capable of handling the natural ebbs and flows of an IT Helpdesk and understands how to take full ownership of issues - even if they are not the technical expert on the problem
• Experience with conducting IT training sessions (groups / one-on-one) for a wide range of applications and user disciplines
• An active participant in LFA’s off-hours emergency dispatch schedule (one week on - four weeks off)
• Someone comfortable with creating a lot of custom documentation
• An individual who grasps the concept of the “overall user experience” concerning IT services and can offer insight in ways to enhance or simplify
• A willingness to increase knowledge into other IT disciplines as the Academy’s technical footprint expands
• A team player who understands the importance of the position and who will complement the positive atmosphere our IT Department maintains
• Bachelors Degree

 
Summary of Responsibilities

Addressing support issues that focus on:

• Computer / tech usage: PC’s, Mac’s iPads
• Operating System usage: Windows, MacOS, iOS
• Operations of campus printer and copiers
• Standard LFA application usage: Microsoft Office, G Suite, etc
• Standard ERP and related applications usage: Senior Systems, MyBackPack
• Network navigation and shared drives training
• LMS and CMS usage: Canvas, Finalsite
• iPads: Repair arrangement / replacement, IOS usage, apps installs, and backups
• Classroom technology and audio / video equipment usage (projectors, drop-down screens, etc)
• IT Tech catalog CMS (Joomla)
• (Possible) shared Media Commons support representative
• Expected growth into handling PC / Mac imaging and handling support issues of higher complexity
• Part of after hours dispatch / emergency support cycle (one week on, four weeks off )

User support - dispatch, support, assignment and tracking duties:

• Primary position for all incoming helpdesk requests (email / walk-ins / emergency phone (TBA))
• Core support responsibilities: Overall technology and software usage - PC’s, Mac’s, iPads, copiers, etc.
• If support request is not usage or part of core knowledge, assigned to proper technician
• Oversees technician's support tickets and tracks responsiveness
• Responsible for general IT communications and outage notifications to the LFA community

IT Training - Faculty and Staff

• Lead representative for all staff IT training initiatives: formal classes, one-on-one labs
• Develop a template to execute an LFA IT training initiative using the ISACS report as a frame of reference
• Collaborate with department heads to create an IT workshop time that can regularly be scheduled
• Develop “Welcome to LFA” IT training curriculum for new hires based on department
• Administration - Computer and software overview
• Faculty - include “Welcome to your LFA classroom” hands-on labs
• Develop custom training curriculum for all aspects of IT technology usage and procedures compatible with IT Service Catalog

IT Training - Students

• Developing a plan / materials on how best to engage students   
• Ad-hoc sessions for standard iPad application and PC / Mac usage: Walk-in’s, Media Commons lab and other on-campus computers
• IT Service Catalog training content for common usage question and iPad App installations
• Involved with Sophomore Seminar / Cybersecurity classes
• Other initiatives as demand designates

Additional IT responsibilities

• Support and data lead for LMS (Canvas)
• Secondary and Backup administration for Senior Systems / MyBackPack
• Content provider and layout manager for Tech Service Catalog (tech.lfanet.org)
• Usage and training resource for Finalsite (www.lfanet.org)

iPad responsibilities

• Lead the 1-1 iPad program
• Manage all iPad administrative duties and inventory tracking
• Coordinate freshman handout / senior turn-in / full community replacement process and assigns IT staff rotation
• Process and replace lost, stolen and broken iPads

IT Usability management

• Lead all IT projects where focus is collaboration or usability
• Member of all LFA project committees that has an IT software usability component
• Responsible for building related training materials and coordinating formal sessions.

Other Internal IT responsibilities

• Coordinate IT resource needs with HR for employee move / add / change requests
• Maintain ITs inventory management and asset tagging process
• Other duties as needed by the IT Department

 
Candidates from underrepresented groups are strongly encouraged to apply. Lake Forest Academy is strongly committed to providing equal employment opportunity for all employees and applicants for employment. All decisions at the Academy will be made without regard to race, national origin, religion, sex, pregnancy, sexual orientation, age, disability, military status, or any other legally-protected status.

Founded in 1857, Lake Forest Academy is a coed, boarding school serving 430 academically bright and motivated students in grades 9 to 12 from across the globe. The Academy offers a rigorous curriculum focused on academic excellence and characterized by small classes and close faculty/student interaction.  The school's mission of educational excellence is founded on the four pillars of character, scholarship, citizenship, and responsibility.  The LFA community places students at the center of their own learning and provides the support needed to develop confidence and strong values.  Please visit our website http://www.lfanet.org/ for more information about us.