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Technology Coordinator

University of Minnesota, Twin Cities, MN
Job Level
Mid-level position
Post Date
02/14/2019
Job Category
Coordinator
Sector
  • Technology
Job Status
Areas of Responsibility
  • All Areas of Technology
Link to Job Posting

Qualifications

We are looking for a Technology Coordinator to join our team!

Required Qualifications

  • Bachelor's degree in a related field and two years of work experience in system support and problem resolution; or combination of related education and related experience to equal six years.

  • Advanced technical knowledge including hardware and software implementation and support

  • Experience developing and improving technology support processes and procedures

  • Experience with technology lifecycle management

  • Experience creating documentation intended for either customers or technologists

  • Ability to work well with people from diverse backgrounds and communities

  • Exceptional level of commitment to customer service

  • Excellent communication skills

  • Able to work independently and prioritize multiple tasks

Preferred Qualifications

  • Previous higher education experience and/or familiarity with the unique needs of an academic and research-oriented computing environment

  • Familiarity with the University of Minnesota technology environment

  • Previous systems administration experience

  • Experience working in a design-oriented field or industry

  • Able to embrace design culture and bring those values to the technology community

About the Job

If you like having a lot of variety in your job this position may be right for you!  The Technology Coordinator (TC) position is responsible for a wide range of duties.  The TC will work within and across various IT functions to coordinate with central IT and other technology service providers, to create innovative IT solutions in conjunction with faculty, staff, and students, to manage IT assets, and to provide new and varying IT services as the need arises.  This position provides wide exposure to various IT functions and can serve as a great introduction to many different areas with IT.  Most importantly, the College of Design is a great place to work.  We value diversity, excellence, flexibility, collaboration, and creativity.  The IT team is a great group of people and we're looking to add one more great person to our ranks!

RESPONSIBILITIES

Operations coordination and process/service improvement (50%)

  • Coordinate services, functions, resources and efforts between collegiate IT, central IT, and other technology providers to ensure high levels of service for faculty, staff, and students

  • Build and maintain effective working relationships with faculty and staff in the College of Design 

  • Act as liaison between collegiate stakeholders and other technology providers (internal and external to the University)

  • Partner and network with other IT professionals across the University

  • Develop, implement, improve, and maintain processes, support procedures and documentation in coordination with Director of Information Technology

  • Detect and monitor trends to discover pain points and inefficiencies; generate metrics to inform improvement efforts

  • Utilize IT service management software to monitor high-impact issues to ensure effective and timely routing and resolution 

  • Responsible for purchasing hardware, software, and IT services; coordinate with the Office of General Counsel as needed to evaluate software licensing

  • Manage hardware and software lifecycles from initiation to retirement; implement and maintain a hardware and software inventory and other tools in support of lifecycle management

 

Consult and provide support for academic and research computing (30%)

  • Consult with faculty and staff regarding instructional, academic resource, and research computing topics; assess proposed solutions and advise on technical matters

  • Install and maintain specialized equipment for academic and research purposes

  • Integrate academic and research technology into collegiate and University technology environments

 

Systems/Network Administration (10%)

  • Administer servers, applications, and network devices

  • Ensure security of data and systems

  • Manage collegiate AD space in coordination with central IT

  • Manage collegiate storage space in coordination with central IT

 

Strategic Planning and Professional Development (10%)

  • Contribute to the development and execution of the departmental, collegiate, and University-wide strategic plan(s)

  • Participate in related University Communities of Practice and/or professional groups to ensure the college’s needs and interests are represented.

  • Attend training and professional conferences to upgrade and expand skills

  • Read professional journals, industry publications, and relevant technical books

 

About the Department

The College of Design includes programs in apparel design, architecture, graphic design, housing studies, human factors and ergonomics, interior design, landscape architecture, product design, and retail merchandising.  The College’s highly regarded research and outreach centers include Design in Health, Digital Design, the Goldstein Museum of Design, Metropolitan Design, Sustainable Building Research, and Wearable Product Design. IT hardware and software is an essential component of the College’s learning and research environment, and as such the Technology Coordinator is integral to the interface of technology and the College of Design’s many academic programs.  We are committed to attracting candidates from historically underrepresented groups knowing that diversity enriches the academic experience and provides a knowledge base for innovation.  

 

How To Apply

Applications must be submitted online.  To be considered for this position, please click the Apply button and follow the instructions.  You will be given the opportunity to complete an online application for the position.  For consideration, please attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "Add Attachments" section.

To request an accommodation during the application process or with technical difficulties, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).   With questions about the position, please contact Jessica McCann, College of Design Human Resources, at mccann@umn.edu.

 

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu.

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.