Technology & Customer Service Manager

Position Summary:

This position will oversee the day-to-day operations and activities of the Customer Service and Technology departments of Falcon Outfitters.  Duties include daily retail operations, customer service, public relations, personnel management, policy administration, staffing, supervision and development of personnel, purchasing technology merchandise for resale, business development and sales, merchandising, technology promotion & event planning, researching and generating new revenue, maintaining profitability in merchandise categories and addressing customer needs.

Essential Duties, Tasks and Responsibilities:

• BUSINESS DEVELOPMENT - Identifies and develops retail business opportunities through new and current partnerships relating to technology in Ziggabyte.  Monitors technology market through industry associations and committees, vendor representatives and technology news sources to provide cutting edge technology products for resale.  
   
• PURCHASING - Analyzes sales and inventory reports to establish sales goals, improve inventory turns, maximize profit margins and minimize markdowns.  Researches historical and current sales data, maintains appropriate inventory levels for anticipated sales, orders product, negotiates pricing, determines markdowns and price increases, sets pricing guidelines, and identifies items for clearance/discounts.  Monitors technology trends and works with vendors to avoid losses due to discontinued and obsolete electronics, computers and software.  Completes weekly and monthly cycle counts and annual physical inventories.
   
• WORKFORCE PLANNING & DEVELOPMENT - Responsible for managing the overall operation of Customer Service through hiring, training, development and scheduling of customer service associates.  Partners with department managers to insure all areas of the store are running smoothly with regard to customer service, cash registers, floor coverage and productivity standards.  Oversees staffing for peak business periods and special events and provides management assistance in resolution of escalated customer issues.
   
• MARKETING & PROMOTIONS – Develops technology business and marketing plans.  Works with vendors and store marketing staff to develop promotions to increase sales.  Ensures that the Apple Campus Store requirements are adhered to.  Prepares cost-benefit analysis of various marketing campaigns.  Maintains clean, well-lighted and visually appealing retail environment at all times, using all resources available.  
   
• MANAGEMENT - Develops departmental policies, procedures, facilitates meetings and department specific training sessions.   Serves as a member of the store leadership team in planning, organizing and directing store operations.  Contributes to the overall strategic plan of the store, assists with new/related projects in the unit, acts as manager on duty for opening & closing the store.  Attends conferences,  training & information sessions pertinent to the position or the store, develops and implements best practices and shares them with staff and colleagues in the industry. Follows policies and procedures related to the store, OSHA, and the University and assists with the overall success of the store.  Reconciles and processes technology commission payments.    
   
• LOSS PREVENTION - Leads efforts to reduce in-store shrink activity through excellent customer service, loss prevention education and training, awareness and compliance.  Ensures proper maintenance, care, procurement and security of BGSU equipment, facilities and goods.  Ensures compliance with appropriate health and safety standards as prescribed by BGSU, state and federal regulations.  

Minimum Qualifications & Salary:

Minimum Qualifications:

Bachelor's Degree required in business, technology or closely related field. 

Also the following experience is required:

• 1 year retail experience
• 1 year customer service
• 1 year managing purchasing & inventory experience

Salary

Full-time, Administrative staff position available. Administrative Grade Level 354. Salary is commensurate with education and experience. Full benefit package available.

Additional Information:

Knowledge, Skills or Abilities

• Knowledge of retail practices, advanced computer & technology literacy
• Ability to communicate both orally and written
• Ability to effectively use management skills, i.e. delegation, organization, prioritization, multi-tasking, participatory leadership, etc.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to use and understand simple and somewhat complex mathematical problems
• Ability to prepare and maintain accurate records, collate and classify information

Degree Type:

Bachelors 

Job Type:

Academic Year 

Salary Type:

Salary 

Opportunity type:

Full Time 

Required Documents:

Cover Letter, Resume