Technology Lead

Founded in 1973, Indian Creek School is distinguished by its welcoming community, neuroscience-based approach to education, ample opportunities for extra-curricular involvement, differentiated teaching, innovative faculty, student-centered culture and commitment to be a family school. Indian Creek School enrolls approximately 535 students in grades Pre-K through twelve from diverse ethnic, racial, religious, and economic backgrounds. This position is a full time,12-month staff position, reporting to the Director of Technology and Campus Planning.

Responsibilities

• Provide day-to-day support for all technology systems (hardware, software, etc.) including A/V systems, Active Directory, Azure AD, Blackbaud K12, Extreme Networks, Microsoft 365, Microsoft Intune, VMWare, Windows and MacOS, iPads, laptops, SMART Boards, and more

• Manage incident and request lifecycles through a help desk trouble ticket system and maintain established SLA’s and department goals

• Support and train faculty, staff, students, and parents/guardians in how to use relevant technologies for their role(s)

• Promote use of and compliance with IT best practices

• Create and maintain workflows, documentation, policies, and procedures related to technology operations. 

• Provide support for events and activities with occasional evenings and weekends required 

• Partner with department leaders and colleagues to plan, organize, develop, and communicate technology initiatives and matters  

• Other duties as assigned

Dispositions

• Positive, forward-thinking ‘can-do’ attitude

• Self-motivated and able to work independently through challenges in a calm, objective way

• Adaptable and comfortable with change

• Diplomatic, welcoming, and patient

  • A knack for figuring things out without specific training or prior knowledge

Skills

• Able to provide general and specialized support with a variety of technologies such as learning management systems, school information systems, computer hardware, phones, printers, networking, Wi-Fi, and A/V systems

• Able to anticipate needs before they arise with a proactive approach toward making systems more reliable, productive, efficient, and secure for the school

• Maintain positive and productive interpersonal relationships with students, parents, faculty, and staff

  • Serve as a leader for using instructional technology in meaningful ways to enhance teaching and learning

  • Partner and collaborate with department leaders and colleagues to plan, organize, develop, and communicate technology initiatives and matters

Requirements

• Bachelor’s degree in a technology related field with a minimum of 4 years of related experience is preferred

• Federal and state background clearance 

Working Conditions:

Environment:

• School environment including indoor and outdoor activities

Physical Demands:

• Read handwritten documents and other records or reports

• Exchange information in person, by computer, or on the telephone (as needed)

• Sitting or standing for extended periods of time

• Ability to lift 30 lbs., climb stairs, crawl under desks as needed to install/move computers

Salary/Benefits: Competitive salary depending on exact hours, education and experience. Excellent benefit package including life, health and dental coverage. Partial tuition remission for children attending Indian Creek School.