Technology Maintenance Specialist

Under general supervision, the Technology Maintenance Specialists install, configure, repair, and maintain computing devices and their peripherals, networks, telecommunications, video surveillance equipment, and related office and instructional equipment. Information Services Specialists plan, coordinate, and perform activities related to the support and operation of the District’s Student information System and other student database related software. The specialist provides support, documentation, training, data extraction / reporting to district staff and governmental agencies and performs related work as assigned. 

DISTINGUISHING CHARACTERISTICS 

This class series is identified by its focus on computing devices, telecommunications, audio-visual and related office / instructional equipment and database administration focused on student data. Employees in this class will be able to manage projects including scheduling, monitoring, evaluating and coordinating of resources and will be able to troubleshoot and analyze problems. 

EXAMPLES OF DUTIES - TECHNOLOGY MAINTENANCE 

• Installs new/replacement computers, portable devices, and peripheral hardware.

• Installs new or updated operating system, applications and network software; configures systems.

• Installs and configures networks, servers and related equipment in both Windows and OSX platforms including wiring, hubs, routers, gateways.

• Repairs and upgrades computers, peripherals and network equipment including logic board upgrade and replacement, memory expansion, network cards, and hard drive upgrades; performs regular servicing and preventive maintenance on computers and peripherals such as cleaning, lubrication, and replacement of worn parts.

• Installs, repairs and performs preventive maintenance for audio-visual such as
  monitors, televisions / displays / projectors , video editors, speakers, microphones and transceivers.

• Installs, configures, repairs, and maintains telephones and telephone wiring systems including voice mail and e-mail systems.

• Operates a variety of hand and power tools, testing and calibration equipment and District vehicles and equipment. 

• Orders or fabricates needed parts.

• Arranges for specialized services.

• Maintains an inventory of supplies, equipment tools and parts for maintenance.

• Analyzes and interpret equipment specifications.

• Assures compliance with appropriate codes and safety procedures.

• Provides training, instruction and on-line support in use of equipment and software; coordinates with site personnel and users regarding service related issues; monitors and interprets outputs of network management software.

• Run diagnostic tests on network communications hardware.

• Evaluates and recommends upgrading, replacement, and purchase of equipment and software;

• Prepares and maintains documentation and records of installation, repairs, system set up, maintenance, and purchases.

• Purchases parts, equipment and supplies necessary to perform repairs, maintenance and installations.

• Works with vendors and service providers, and assists departments with the design of appropriate telephone systems. 

QUALIFICATIONS – TECHNOLOGY MAINTENANCE 

Knowledge of:

• Operating principles, construction and components of a wide variety of computer, audio-visual, computer peripheral, network, and other office and instructional equipment.

• Operations, services and activities of maintenance and repair programs (Windows and MacOS)

• Methods of network connectivity.

• Principles of electrical circuitry, electronics, and electro-mechanical devices.

• Methods, materials, tools and equipment used in the installation, troubleshooting, repair, maintenance and configuration of microcomputers, networks, telephone systems, and audio-visual equipment.

• Microcomputer operating system and common applications software for both PC and Macintosh platforms.

• Principles and practices of network administration, configuration and maintenance including server configuration, software installation and configuration, and assistance with user support.

• Installation and configuration of interactive white boards, touch screen computing devices, displays, and video surveillance.

Skill in:

• Installing, troubleshooting, upgrading and repairing computer hardware down to the board level, and peripherals.

• Installing, configuring, and troubleshooting computer network operating systems, desktop Operating systems, and applications software.

• Building various types of interface cables.

• Reading technical manuals and schematics.

• Analyze situations accurately and adopting an effective course of action.

• Evaluating and testing software and hardware for various applications.

• Providing instructions and orientation to computer users.

• Establishing and maintaining effective working relationships with those contacted in the course of the work.

• Reading and interpreting blueprints and schematics.

• Communicating effectively both orally and in writing.

• Preparing and maintaining documentation and records.

• Assessing technical requirements of various construction/renovations projects.

• Performing inspection of work done by vendors to ensure adherence to specifications.