Technology Manager

Bachelor's degree in business or related field and at least five years relevant experience; or an equivalent combination of education and experience.

Strong understanding of Salesforce administration, customization and development. Salesforce Administrator or Salesforce Certification required.

Demonstrated expertise with and talent for CRM development, using a variety of database programs (Salesforce required; Flatbridge preferred). Excellent database management skills. Strong understanding of programming, coding, database structure, APIs, APEX, Salesforce AppExchange and Data Loader. Proven ability to quickly and accurately enter customer records, manipulate database information, and fill customer information requests, as necessary, in a timely and effective manner. Clear understanding of customer lifecycle, enrollment processes and client relations.

Demonstrated expertise in writing and executing queries to mine data using sophisticated queries and ability to create and execute reporting functions for a variety of outcomes. Proven ability to execute import-export functions, data suppression techniques, and code database records for future reporting purposes.

Ability to troubleshoot errors and potential problems, to create work-around solutions and to work with vendor to fix issues with elegant solutions. Ability to identify, communicate, price, and implement database enhancements.

Ability to train users on database functions and database enhancements.

Ability to translate complex data output, reporting and use requirements into database processes.

Demonstrated experience with a variety of online learning tools and ability to research, recommend, implement and troubleshoot same.

Process management orientation, with experience in office management and creating and implementing office processes. Ability to routinize and systematize procedures and processes, especially as it relates to database administration.

Demonstrated experience with online credit card processing (CashNet preferred) and understanding of payment process, potential glitches and how to fix them.

Ability to interface with various members of Anderson School and UCLA community (University cashier, information services, etc.) and external sources (Flatbridge and CashNet vendors, among others) to ensure all parties understand EE's database requirements and work to maximize database functions to EE's business advantage.

Motivated self-starter with strategic, long-term thinking skills. Creative problem solving skills to create and implement database enhancements, solutions and operations processes. Excellent analytical skills, with ability to analyze problems, propose solutions, and/or make recommendations, especially as it relates to database administration.

Knowledge of accounting and budgets, with demonstrated ability to process invoices, track expenses and adhere to budgets. Financial acumen.

Proactive attitude with the drive to initiate projects and new processes, and ability to integrate diverse opportunities and complex viewpoints into simple business solutions. Demonstrated ability work effectively, efficiently and independently and effectively, following through on assignments with minimal direction and supervision under conditions of fluctuating workloads, tight timelines, and a variety of assigned duties.

Superior organizational skills and strong attention to detail, to organize material, information, and people in a systematic way to optimize efficiency and minimize duplication effort.

Excellent verbal, listening and written communications skills to clearly and diplomatically convey information to a diverse clientele either by telephone or in person using proper English grammar, punctuation, structure and format. Legible handwriting and typing skills.

Proficiency in using technology for informational searches, launch of email broadcasts, database functions and website enhancements.

Excellent project management skills, with ability to lead by influence. Ability to accomplish team and business objectives, keeping projects on-schedule and within budget. Skill in working as part of a team; collaborating with colleagues.

Strong proficiency using various hardware and software programs: registration database (Flatbridge) and contact management software, including expert use of Salesforce and Marketing Cloud; Microsoft Office including Word (creation of forms & tables, signs, labels), Excel (formulas, database function, spreadsheets, data sorts, mail merges, etc.), PowerPoint, email, electronic calendaring system, Internet (web searches), travel and entertainment reimbursement software (Express preferred), , Zoom, Adobe Connect and other video conferencing and online delivery platforms; Adobe Suite, including InDesign, Photoshop, Illustrator.

Ability to work evenings and weekends, both at the University and remote locations, and to travel overnight. Ability to work flexible schedules and holidays, as necessary. Ability to travel to domestic and foreign locations.

Excellent interpersonal skills to interact effectively with persons of various social, cultural, economic, and educational backgrounds to promote executive education, including faculty and top business executives in work and informal settings. Ability to establish and maintain effective working relationships with staff, faculty, students and executive clients, and to act as EE liaison to other Anderson and UCLA departments as it relates to operations, database and technology management.

Ability to identify confidential and sensitive information and handle with tact and discretion. All files, records, customer data, documents, blueprints, information, letters, notes, and similar items relating to the business of the UCLA, whether prepared by the incumbent or otherwise coming into his/her possession, shall remain the exclusive property of UCLA. S/he shall not retain any copies of the foregoing without UCLA's prior written permission. Ability to treat information confidentially and too use such information solely during the course of employment with UCLA EE.

Demonstrated talent for information architecture and web solutions, with ability to maintain and enhance departmental website and web-based Flatbridge database, using content management software (Ingeniux preferred), website coding, administrative functions, and knowledge of technology to add images, content, video to the website. Assist in spearheading EEP Web 2.0 functionality. Javascript and HTML experience required.

Knowledge of continuing education, executive training, professional development and/or Executive Education Programs. Knowledge of EEP program content and Anderson faculty expertise. Knowledge of UCLA, Anderson School and Executive Education policies and accounting processes with the ability to constructively interface with Anderson Business Office and UCLA Purchasing. Experience with Marketing Cloud and marketing automation tools. Experience with SQl, Drupal, and CSS.